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- Tasks: Manage client accounts and ensure top-notch service delivery.
- Company: Join Standard Chartered, a global bank making a positive impact for over 170 years.
- Benefits: Enjoy flexible working, competitive salary, and generous time-off policies.
- Why this job: Be part of a diverse team that values innovation and client focus.
- Qualifications: 3+ years in account management or client services within financial services required.
- Other info: Initial office presence required for training, then hybrid work available.
The predicted salary is between 36000 - 60000 £ per year.
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Title: Prime Services Business Account Manager
31958
London, GB
Operations
Regular Employee
Hybrid
17 Jul 2025
Summary
We have an exciting opportunity for a Business Account Manager to join the team! We are committed to a fair and inclusive recruitment process. Should you require any reasonable adjustments do let us know, so we can aim to accommodate.
The key objective of the Client Solutions team is to create an unparalleled client experience across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team includes implementation, local service management, client onboarding to digital channels, client services and client support. This team acts as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.
Key Responsibilities
Strategy
• Ensure a high standard of consistent service is provided to clients.
• In-depth understanding of business goals and strategy. Aligning with Sales and Product teams to deliver against corporate targets.
• Provide oversight to the way queries are prioritised and handled for any Premium clients.
• Demonstrate sound and objective judgement when dealing with conflicts due to prioritisation.
• Drive process improvements on any daily processing or BAU tasks
• Work with the Prime Services business and technology/project teams on new product offerings
Business
• Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams.
• Develop and deliver solutions to improve client experience and generate additional revenue
• Perform relationship management functions including conducting regular client reviews
• Support, manage and execute regional/global initiatives
Processes
• Be responsible for the end to end client contact processes and their associated client experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
• Represent the Voice of the Client, championing change and improvements across the client experience
• Onboard clients to the Prime Services platform
• Ensure all client queries and escalations are resolved swiftly.
• General communication with Counterparties, IT Support, Credit, Operations, Front Office, Legal and Product Controllers
• Perform portfolio analysis to calculate margin and fee requirements
Risk Management
• Ensure the Group Risk Management standards are being maintained/adhered to Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management
• Active logging, management and resolution of client’s complaints in line with SCB complaints policy and stated turnaround times. Assessment & action of failure points, understanding and mitigating actions to resolve causes of failure
• Adherence to key processes and control requirements
Governance
• Communicate impact of financial market regulation to clients
• Adherence to key processes and control requirements
• Provide Business Continuity Planning and support
Regulatory & Business Conduct
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Our Ideal Candidate
- 3 + years experience in a similar role within financial services
- Account management
- Service Delivery Operations
- Client Relationship Management
- Must be comfortable being in the office 5 days a week for the first few months,then moving to a hybrid working pattern.
Action Oriented
Customer Focus
Gives Clarity & Guidance
Manages Ambiguity
Develops Talent
Drives Vision & Purpose
Nimble Learning
Decision Quality
Courage
Strategic Mindset
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements
About Standard Chartered
We\’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\’ll see how we value difference and advocate inclusion.
Together we:
- Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
- Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible workingoptions based around home and office locations, with flexible working patterns.
- Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you\’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Provider
Description
Enabled
SAP as service provider
- \”route\” is used for session stickiness
- \”careerSiteCompanyId\” is used to send the request to the correct data centre
- \”JSESSIONID\” is placed on the visitor\’s device during the session so the server can identify the visitor
Provider
Description
Enabled
#J-18808-Ljbffr
Prime Services Business Account Manager employer: Standard Chartered
Contact Detail:
Standard Chartered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prime Services Business Account Manager
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in areas related to client relationship management and service delivery operations. Understanding the latest trends and challenges can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals already working in similar roles or within the company. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved client experiences or driven process improvements in your previous roles. Having concrete stories ready will demonstrate your capability and fit for the position.
✨Tip Number 4
Research StudySmarter and our values thoroughly. Be ready to articulate how your personal values align with ours, particularly around inclusivity and client focus, as this will show your genuine interest in being part of our team.
We think you need these skills to ace Prime Services Business Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relationship management. Use specific examples that demonstrate your ability to deliver exceptional service and drive process improvements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, particularly your experience in financial services and client solutions.
Showcase Relevant Skills: Emphasise your action-oriented mindset and customer focus in your application. Provide examples of how you've managed ambiguity and developed talent in previous roles, as these are key traits the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Standard Chartered
✨Understand the Role
Make sure you have a solid grasp of what the Prime Services Business Account Manager role entails. Familiarise yourself with the key responsibilities, such as client onboarding and service management, so you can discuss how your experience aligns with these tasks.
✨Showcase Your Client Relationship Skills
Since this role heavily focuses on client relationship management, prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your ability to provide exceptional service and improve client experiences.
✨Demonstrate Strategic Thinking
Be ready to discuss how you align business goals with client needs. Think of instances where you've contributed to strategic initiatives or process improvements in your previous roles, as this will show your capability to drive results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for scenarios related to prioritising client queries or managing complaints, and think through how you would handle these situations effectively.
