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- Tasks: Lead and manage operations at Bristol Airport, ensuring top-notch customer service.
- Company: ABM is a global leader in facility and infrastructure solutions, enhancing spaces for over 100,000 team members.
- Benefits: Enjoy perks like 24/7 GP access, mental health support, fitness programmes, and exclusive discounts.
- Why this job: Join a dynamic team focused on excellence and innovation in a fast-paced airport environment.
- Qualifications: 2+ years as a General Manager in Aviation or 5+ years in Transport & Logistics required.
- Other info: Must be over 18, hold a UK driving license, and pass a DBS check.
The predicted salary is between 43200 - 72000 ÂŁ per year.
LOCATION: Heathrow Airport WORKING HOURS: 40 hours per week, Monday to Friday SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at . We\’re here to help!
ROLE OVERVIEW AND PURPOSE
The General Manager is responsible for the effective, compliant and profitable operation of the PRS service at Heathrow Airport. The role ensures the delivery of a professional, high-quality service that meets and exceeds the requirements set out in the Contract / Service Level Agreement (SLA) agreed with the client.
The role holds full accountability for planning and allocation, HR and vetting, training and development, continuous improvement and innovation, safety, auditing, compliance and financial performance, while driving operational excellence and supporting business growth opportunities.
KEY RESPONSIBILITIES Operational Leadership, Planning & Allocation
- Lead the delivery of PRS shared services function, ensuring sufficient staffing levels to meet demand, service levels, KPIs and contractual requirements are met or exceeded.
- Ensure effective short-, medium- and long-term planning and allocation of resources aligned to demand, productivity and budget.
- Act as the senior operational point of contact with the client, maintaining professional and effective day‑to‑day relationships.
- Maintain site logbooks and ensure all operational documentation is accurate, current and audit‑ready.
- Manage third‑party resources operating on behalf of the business.
Financial Management
- P&L accountability for the front‑line staff and shared service costs associated with the contract.
- Deliver budgetary targets, financial forecasts and margin improvement plans.
- Monitor expenditure and income against plan, ensuring effective cost control.
- Ensure accurate submission of wage sheets and that staff are paid correctly and on time.
- Ensure completed works are invoiced promptly and accurately.
- Support tender preparation and commercial submissions as required.
HR, Vetting & Industrial Relations
- Overall responsibility for HR management, ensuring compliance with company policy and employment legislation.
- Oversee recruitment, selection, onboarding and security vetting, ensuring all regulatory and right‑to‑work requirements are completed prior to deployment.
- Ensure employment records are accurate, current and compliant.
- Lead performance management, appraisals and succession planning.
- Ensure disciplinary and grievance procedures are applied consistently and fairly.
- Lead industrial relations activity, including engagement with Trade Unions and pay negotiations where applicable.
Training & Development
- Ensure all staff receive appropriate induction, recurrent and role‑specific training.
- Ensure staff are competent and trained in the duties for which they are employed.
- Maintain training records and compliance matrices to audit standard.
- Support the development of future leaders through coaching and structured development plans.
Safety, Compliance & Auditing
- Overall accountability for Health & Safety team, ensuring compliance with statutory, contractual and airport‑specific requirements.
- Ensure Health & Safety procedures are embedded and practised by all employees.
- Lead incident investigations, root cause analysis and corrective actions.
- Conduct and oversee monthly safety, quality and compliance audits.
- Ensure all non‑conformances are addressed promptly and effectively.
- Implement and maintain Quality Management Systems and continuous compliance monitoring.
Continuous Improvement (CI) & Innovation
- Drive a culture of continuous improvement and innovation across the operation.
- Identify and implement improvements in service delivery, productivity, safety, quality and customer experience.
- Use performance data, audits and customer feedback to inform and develop specific improvement plans.
- Promote innovative working practices and efficiency improvements.
Administration & Reporting
- Produce monthly operational, financial, safety and performance reports.
- Attend internal and client meetings as required.
- Respond to customer queries professionally, both verbally and in writing.
- Undertake investigations as requested by senior management.
REQUIRED SKILLS AND EXPERIENCE
- Proven senior management experience within PRS, aviation, or a regulated service environment.
- Strong leadership capability with experience managing large, multi-skilled workforces.
- Sound commercial acumen with P&L responsibility.
- Strong planning, organisational and decision‑making skills.
- Excellent communication and stakeholder management skills.
- Competent IT skills including Microsoft Excel, Word and PowerPoint.
REQUIRED SKILLS AND EXPERIENCE
- Previous experience of primarily working in a similar role is desirable
- A minimum of 2 years of General Manager experience with Aviation
- Or 5 years\’ General Manager experience in Transport & Logistics
- Must have the right to work in the UK
- Must pass a DBS check
- Must be able to provide 5 years of reference information
- Must be over 18 years of age
- Must hold a full UK driving license
QUALIFICATIONS
- NEBOSH / IOSH qualification (or equivalent).
- Demonstrable experience in Health & Safety management and auditing.
- Experience of HR management and industrial relations.
- Aviation sector experience desirable.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM\’s benefits, visit our
About ABM
ABM (NYSE: ABM) is one of the world\’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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General Manager employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the specific operational challenges at Bristol Airport. Understanding the unique environment and potential issues that arise in airport operations will help you demonstrate your readiness to tackle these challenges during interviews.
✨Tip Number 2
Network with current or former employees of ABM or similar companies in the aviation sector. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to maintain service excellence under stress will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and technologies in airport operations and customer service. Being knowledgeable about tools like PowerBI and other relevant software will demonstrate your commitment to continuous improvement and innovation.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly in aviation or transport and logistics. Use specific examples that demonstrate your leadership skills and ability to drive customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your strategic leadership abilities and how you can contribute to maintaining high service standards at Bristol Airport.
Showcase Relevant Skills: In your application, clearly outline your communication, interpersonal, and problem-solving skills. Mention any experience with data analysis tools like PowerBI, as well as your proficiency in Microsoft Office applications.
Highlight Your Achievements: Include specific achievements from your previous roles that demonstrate your capability to manage operations effectively. Quantify your successes where possible, such as improvements in service delivery or team performance.
How to prepare for a job interview at ABM
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the General Manager role and its responsibilities. Familiarise yourself with the specific requirements mentioned in the job description, such as operational oversight, customer service excellence, and effective communication with airlines.
✨Showcase Your Leadership Skills
As a General Manager, leadership is key. Prepare examples from your past experiences where you've successfully led teams, managed conflicts, or improved operational efficiency. Highlight your ability to foster a culture of excellence and how you can apply that at Bristol Airport.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in this role, such as handling customer complaints or managing staffing issues, and prepare your responses accordingly.
✨Demonstrate Your Knowledge of Industry Standards
Familiarise yourself with relevant industry standards and regulations, especially those related to aviation and customer service. Being able to discuss these during your interview will show that you are well-prepared and knowledgeable about the field.
