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For Companies At a Glance
- Tasks: Lead and support a dynamic engineering team, ensuring high-quality service and client satisfaction.
- Company: Join a forward-thinking company based in London, dedicated to operational excellence.
- Benefits: Enjoy a competitive salary, flexible twilight hours, and opportunities for professional growth.
- Why this job: Be part of a hands-on leadership role that makes a real impact on service delivery and team wellbeing.
- Qualifications: Experience managing mobile engineering teams and technical knowledge of CCTV or vehicle systems required.
- Other info: This role involves flexible hours and on-call responsibilities, perfect for those seeking a dynamic work environment.
The predicted salary is between 36000 - 54000 £ per year.
Role: Service ManagerSalary: up to £45,000 + PackageHours:Twilight hours (Start time between 15:0017:00; flexible end time, approx. midnight), Mon-Fri plus on-call
About the Role
We are looking for a proactive and dynamic Service Manager to lead and support an engineering team. Based in London, this hands-on leadership role is crucial to ensuring the delivery of high-quality service, operational excellence, and outstanding client satisfaction across field installation services.
As the primary point of contact for the mobile engineering team, you will manage a dispersed workforce, respond to real-time operational challenges, and uphold technical standards and team performance during non-standard hours.
Key Responsibilities
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Supervise and support field-based engineers across client sites.
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Provide immediate assistance for site issues and engineer queries, including reactive attendance as needed.
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Monitor engineer punctuality, conduct, and the presentation of both personnel and vehicles.
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Enforce site health & safety standards for all engineers and subcontractors.
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Prevent repeat visits by ensuring technical oversight and quality control.
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Maintain clear and effective communication between field and office teams.
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Conduct client site visits pre- and post-installation to assess satisfaction and resolve concerns.
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Manage and document service complaints, corrective actions, and quality improvements.
Weekly / Monthly Duties
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Conduct site audits and performance evaluations aligned with internal KPIs.
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Deliver feedback and formal performance reviews to engineering staff.
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Promote team wellbeing through regular check-ins and support.
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Facilitate technical and procedural training across departments.
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Address and reduce NCRs (non-conformance reports) through root-cause analysis and resolution.
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Collaborate with senior service managers on strategic operational improvements.
Ongoing Responsibilities
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Provide input on hiring decisions, disciplinary actions, and team structure changes.
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Represent the engineering team in cross-departmental meetings and communications.
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Participate in supplier visits, technical training, and one-to-one progress reviews.
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Report equipment or installation issues to relevant teams swiftly.
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Offer continuous feedback on process improvements and quality standards.
Person Specification
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Demonstrated experience managing mobile or field-based engineering teams.
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Technical knowledge of CCTV, telematics, or vehicle electrical systems.
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Flexible and responsive approach to shift and resource planning.
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Strong communication skills (written and verbal).
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Ability to work independently and make confident, real-time decisions.
Desirable
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Background in the bus/coach or transport industry.
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Familiarity with Timespace DVRs, Streamax systems, Robustel routers, or similar technologies.
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Sound understanding of health & safety practices for mobile engineers.
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Service Manager employer: GTS INTERNATIONAL LTD
Contact Detail:
GTS INTERNATIONAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as CCTV and telematics systems. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the transport industry or those who have experience managing mobile engineering teams. Engaging with them can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss real-time decision-making scenarios during your interview. Think of examples from your past experiences where you successfully managed operational challenges, as this aligns closely with the responsibilities of the Service Manager role.
✨Tip Number 4
Showcase your understanding of health and safety practices relevant to mobile engineers. Being able to articulate how you would enforce these standards will demonstrate your commitment to team wellbeing and operational excellence.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing mobile or field-based engineering teams. Emphasise your technical knowledge of systems like CCTV and telematics, as well as any experience in the transport industry.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Service Manager role. Discuss how your proactive approach and leadership skills align with the company's commitment to operational excellence and client satisfaction.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with both field and office teams, as well as clients.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully addressed operational challenges or improved service quality. This will show your capability to handle real-time issues and uphold technical standards.
How to prepare for a job interview at GTS INTERNATIONAL LTD
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of engineers. Be prepared to discuss your previous leadership experiences, how you motivate teams, and how you handle conflicts. Use specific examples to illustrate your approach.
✨Demonstrate Technical Knowledge
Familiarity with CCTV, telematics, or vehicle electrical systems is crucial. Brush up on these topics before the interview and be ready to discuss how your technical expertise can benefit the team and improve service delivery.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to explain how you maintain effective communication between field and office teams, and how you handle client interactions. Consider sharing examples of successful communication strategies you've implemented.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time operational challenges. Think of scenarios where you've had to make quick decisions or resolve issues under pressure, and be ready to share those experiences.
