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For Companies At a Glance
- Tasks: Lead and support a dynamic engineering team, ensuring high-quality service and client satisfaction.
- Company: Join a forward-thinking company based in London, dedicated to operational excellence.
- Benefits: Enjoy a competitive salary, flexible twilight hours, and opportunities for professional growth.
- Why this job: Be part of a hands-on leadership role that makes a real impact on service delivery.
- Qualifications: Experience managing mobile engineering teams and technical knowledge in relevant systems required.
- Other info: Ideal for those with a background in transport or engineering looking for a rewarding challenge.
The predicted salary is between 36000 - 54000 £ per year.
Role: Service ManagerSalary: up to £45,000 + PackageHours:Twilight hours (Start time between 15:0017:00; flexible end time, approx. midnight), Mon-Fri plus on-call
About the Role
We are looking for a proactive and dynamic Service Manager to lead and support an engineering team. Based in London, this hands-on leadership role is crucial to ensuring the delivery of high-quality service, operational excellence, and outstanding client satisfaction across field installation services.
As the primary point of contact for the mobile engineering team, you will manage a dispersed workforce, respond to real-time operational challenges, and uphold technical standards and team performance during non-standard hours.
Key Responsibilities
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Supervise and support field-based engineers across client sites.
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Provide immediate assistance for site issues and engineer queries, including reactive attendance as needed.
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Monitor engineer punctuality, conduct, and the presentation of both personnel and vehicles.
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Enforce site health & safety standards for all engineers and subcontractors.
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Prevent repeat visits by ensuring technical oversight and quality control.
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Maintain clear and effective communication between field and office teams.
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Conduct client site visits pre- and post-installation to assess satisfaction and resolve concerns.
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Manage and document service complaints, corrective actions, and quality improvements.
Weekly / Monthly Duties
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Conduct site audits and performance evaluations aligned with internal KPIs.
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Deliver feedback and formal performance reviews to engineering staff.
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Promote team wellbeing through regular check-ins and support.
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Facilitate technical and procedural training across departments.
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Address and reduce NCRs (non-conformance reports) through root-cause analysis and resolution.
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Collaborate with senior service managers on strategic operational improvements.
Ongoing Responsibilities
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Provide input on hiring decisions, disciplinary actions, and team structure changes.
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Represent the engineering team in cross-departmental meetings and communications.
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Participate in supplier visits, technical training, and one-to-one progress reviews.
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Report equipment or installation issues to relevant teams swiftly.
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Offer continuous feedback on process improvements and quality standards.
Person Specification
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Demonstrated experience managing mobile or field-based engineering teams.
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Technical knowledge of CCTV, telematics, or vehicle electrical systems.
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Flexible and responsive approach to shift and resource planning.
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Strong communication skills (written and verbal).
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Ability to work independently and make confident, real-time decisions.
Desirable
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Background in the bus/coach or transport industry.
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Familiarity with Timespace DVRs, Streamax systems, Robustel routers, or similar technologies.
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Sound understanding of health & safety practices for mobile engineers.
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Service Manager employer: GTS INTERNATIONAL LTD
Contact Detail:
GTS INTERNATIONAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as CCTV and telematics systems. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the transport industry, especially those who have experience managing mobile engineering teams. Engaging with them can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle real-time operational challenges. Think of specific examples from your past experiences where you successfully managed a dispersed team or resolved urgent issues.
✨Tip Number 4
Showcase your understanding of health and safety practices relevant to mobile engineers. Being able to articulate how you would enforce these standards can set you apart as a candidate who prioritises team wellbeing and operational excellence.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing mobile or field-based engineering teams. Emphasise any technical knowledge you have related to CCTV, telematics, or vehicle electrical systems.
Craft a Compelling Cover Letter: In your cover letter, express your proactive approach and dynamic leadership style. Mention specific examples of how you've ensured operational excellence and client satisfaction in previous roles.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both field and office teams.
Showcase Problem-Solving Abilities: Discuss instances where you've successfully addressed operational challenges or improved processes. This will show your capability to handle real-time issues and make confident decisions.
How to prepare for a job interview at GTS INTERNATIONAL LTD
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of engineers. Be prepared to discuss your previous leadership experiences, how you motivate teams, and how you handle conflicts. Use specific examples to illustrate your approach.
✨Demonstrate Technical Knowledge
Familiarity with CCTV, telematics, or vehicle electrical systems is crucial for this role. Brush up on these technologies and be ready to discuss how you've applied your technical knowledge in past roles, especially in managing field-based teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time operational challenges. Think of scenarios where you've had to make quick decisions or resolve issues on-site, and be ready to explain your thought process.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to discuss how you maintain clear communication between field and office teams, and how you ensure client satisfaction. Consider sharing examples of successful interactions with clients or team members.
