Service Manager

Service Manager

Warrington +1 Full-Time 36000 - 54000 £ / year (est.) No home office possible
G

At a Glance

  • Tasks: Lead and support a dynamic engineering team to ensure top-notch service delivery.
  • Company: Join a forward-thinking company based in London, focused on operational excellence.
  • Benefits: Enjoy a competitive salary, flexible twilight hours, and opportunities for professional growth.
  • Why this job: Be part of a hands-on leadership role that impacts client satisfaction and team performance.
  • Qualifications: Experience managing mobile engineering teams and technical knowledge in relevant systems required.
  • Other info: Ideal for those with a background in transport or engineering looking for a rewarding challenge.

The predicted salary is between 36000 - 54000 £ per year.

Role: Service ManagerSalary: up to £45,000 + PackageHours:Twilight hours (Start time between 15:0017:00; flexible end time, approx. midnight), Mon-Fri plus on-call
About the Role

We are looking for a proactive and dynamic Service Manager to lead and support an engineering team. Based in London, this hands-on leadership role is crucial to ensuring the delivery of high-quality service, operational excellence, and outstanding client satisfaction across field installation services.

As the primary point of contact for the mobile engineering team, you will manage a dispersed workforce, respond to real-time operational challenges, and uphold technical standards and team performance during non-standard hours.


Key Responsibilities

  • Supervise and support field-based engineers across client sites.

  • Provide immediate assistance for site issues and engineer queries, including reactive attendance as needed.

  • Monitor engineer punctuality, conduct, and the presentation of both personnel and vehicles.

  • Enforce site health & safety standards for all engineers and subcontractors.

  • Prevent repeat visits by ensuring technical oversight and quality control.

  • Maintain clear and effective communication between field and office teams.

  • Conduct client site visits pre- and post-installation to assess satisfaction and resolve concerns.

  • Manage and document service complaints, corrective actions, and quality improvements.


Weekly / Monthly Duties

  • Conduct site audits and performance evaluations aligned with internal KPIs.

  • Deliver feedback and formal performance reviews to engineering staff.

  • Promote team wellbeing through regular check-ins and support.

  • Facilitate technical and procedural training across departments.

  • Address and reduce NCRs (non-conformance reports) through root-cause analysis and resolution.

  • Collaborate with senior service managers on strategic operational improvements.


Ongoing Responsibilities

  • Provide input on hiring decisions, disciplinary actions, and team structure changes.

  • Represent the engineering team in cross-departmental meetings and communications.

  • Participate in supplier visits, technical training, and one-to-one progress reviews.

  • Report equipment or installation issues to relevant teams swiftly.

  • Offer continuous feedback on process improvements and quality standards.


Person Specification

  • Demonstrated experience managing mobile or field-based engineering teams.

  • Technical knowledge of CCTV, telematics, or vehicle electrical systems.

  • Flexible and responsive approach to shift and resource planning.

  • Strong communication skills (written and verbal).

  • Ability to work independently and make confident, real-time decisions.


Desirable

  • Background in the bus/coach or transport industry.

  • Familiarity with Timespace DVRs, Streamax systems, Robustel routers, or similar technologies.

  • Sound understanding of health & safety practices for mobile engineers.

JBRP1_UKTJ

Locations

Warrington Cheshire

Service Manager employer: GTS INTERNATIONAL LTD

As a Service Manager in London, you will thrive in a dynamic and supportive work environment that prioritises employee wellbeing and professional growth. Our company offers competitive salaries, flexible twilight hours, and a strong emphasis on teamwork and communication, ensuring that you can lead your engineering team effectively while enjoying a fulfilling work-life balance. With opportunities for ongoing training and development, you will be empowered to make impactful decisions and drive operational excellence in a role that truly matters.
G

Contact Detail:

GTS INTERNATIONAL LTD Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Manager

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as CCTV and telematics systems. This knowledge will not only help you stand out but also demonstrate your genuine interest in the role.

✨Tip Number 2

Network with professionals in the transport industry, especially those who have experience managing mobile engineering teams. Engaging with them can provide valuable insights and potentially lead to referrals.

✨Tip Number 3

Prepare to discuss your experience with health and safety practices during the interview. Highlighting your understanding of these standards will show that you prioritise the wellbeing of your team and clients.

✨Tip Number 4

Be ready to share examples of how you've successfully managed operational challenges in previous roles. This will illustrate your problem-solving skills and ability to lead a team effectively under pressure.

We think you need these skills to ace Service Manager

Leadership Skills
Technical Knowledge of CCTV and Vehicle Electrical Systems
Operational Excellence
Client Relationship Management
Health & Safety Compliance
Performance Monitoring
Effective Communication Skills
Problem-Solving Skills
Root Cause Analysis
Team Wellbeing Promotion
Flexibility in Shift Planning
Experience with Mobile Engineering Teams
Training and Development Skills
Documentation and Reporting Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in managing mobile or field-based engineering teams. Emphasise your technical knowledge of systems like CCTV and telematics, as well as any experience in the transport industry.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Service Manager role. Discuss how your proactive approach and leadership skills can contribute to operational excellence and client satisfaction.

Highlight Key Responsibilities: When detailing your previous roles, focus on responsibilities that align with the job description. Mention your experience in supervising engineers, conducting site audits, and ensuring health & safety standards.

Showcase Communication Skills: Since strong communication is crucial for this role, provide examples of how you've effectively communicated with teams and clients in past positions. This could include resolving issues or conducting performance reviews.

How to prepare for a job interview at GTS INTERNATIONAL LTD

✨Showcase Your Leadership Skills

As a Service Manager, you'll be leading a team of engineers. Be prepared to discuss your previous leadership experiences, how you motivate teams, and how you handle conflicts. Use specific examples to illustrate your approach.

✨Demonstrate Technical Knowledge

Familiarity with CCTV, telematics, or vehicle electrical systems is crucial. Brush up on these topics and be ready to discuss how your technical expertise can benefit the team and improve service delivery.

✨Emphasise Communication Skills

Strong communication is key in this role. Prepare to explain how you maintain effective communication between field and office teams, and provide examples of how you've resolved issues through clear dialogue.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities in real-time operational challenges. Think of scenarios where you've had to make quick decisions or manage unexpected issues, and be ready to share those experiences.

G
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>