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- Tasks: Support the lifecycle management of End User Devices and ensure service delivery meets agreed standards.
- Company: Join Thames Valley Police, a vital organization serving the community in Oxfordshire.
- Benefits: Enjoy a stable office-based role with a Monday to Friday schedule until August 2024.
- Why this job: Make a real impact by optimizing technology for users while working in a supportive environment.
- Qualifications: Must have resided in the UK for at least 3 years; technical knowledge of EUD services is essential.
- Other info: This role is inside IR35 and requires police vetting.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are currently recruiting for EUD Engineers to work for Thames Valley police at their headquarters in Kidlington Oxfordshire.
This is a temporary role until at least the end of September 2025 and you will be working Monday to Friday 37 hours a week – Field Based!
THIS ROLE IS INSIDE IR35
PLEASE NOTE DUE TO THE POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION.
Join The Team as an EUD Engineer!
Are you ready to elevate your technical expertise and make a meaningful impact in public services? Our client, a dedicated organisation based in Kidlington, Cherwell, is looking for a talented EUD Engineer for a temporary full-time position. If you're passionate about end-user devices and want to be part of a mission-driven team, we want to hear from you!
Role Overview:As an EUD Engineer, you will be the backbone of our End User Device (EUD) services, ensuring that all devices are effectively managed throughout their lifecycle. Your technical knowledge and service acumen will be crucial in delivering top-notch ICT EUD services that meet our stringent Service Level Agreements (SLAs).
Key Responsibilities:
Provide expert technical EUD knowledge, fulfilling service requests efficiently within agreed SLAs.Maintain accurate EUD asset data in line with SACM policy to optimise device utilisation.Manage the end-to-end lifecycle of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness.Monitor and measure EUD service delivery operations, actively contributing to improvement plans.Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas.Identify and implement service improvements and cost-saving opportunities.Engage in the problem management process, utilising trend analysis to identify root causes and recommend lasting solutions.Support projects related to EUDs and assist the SACM team with asset and licence management.
Essential Criteria:
Strong understanding of how ICT technology impacts policing and business objectives.Proven ability to influence and persuade stakeholders effectively.Relevant experience with a broad range of EUD technologies and support methods.Excellent communication skills, both written and oral-able to convey technical concepts to non-technical audiences.A flexible, adaptable team player who thrives in a dynamic environment and can work independently.Must possess a full UK driving licence and be willing to travel to various locations as required.
Why Join Us?
Be part of a mission-driven organisation that values your contributions.Work in a supportive environment that promotes professional growth and development.Enjoy a dynamic role where every day brings new challenges and opportunities to make an impact.
Ready to make a difference? If you're excited about this opportunity and eager to help shape the future of EUD services, don't hesitate-apply today! We can't wait to meet you!
How to Apply:Please submit your CV and a cover letter outlining your experience and why you are the perfect fit for this role.
Join us in enhancing our community's ICT capabilities! Your expertise could be the key to making a real difference in public services.
We are committed to building an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://candidate-privacy
EUD Engineer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Engineer
✨Tip Number 1
Familiarize yourself with ITIL V3 principles, as this role emphasizes the importance of high-quality service support documentation. Understanding these frameworks will help you demonstrate your capability to maintain and improve service delivery.
✨Tip Number 2
Highlight any experience you have with lifecycle management of end user devices. Be prepared to discuss specific examples where you've successfully managed device roadmaps or optimized device utilization.
✨Tip Number 3
Since this role is office-based and requires continuous UK residency for at least three years, make sure to emphasize your local knowledge and understanding of the UK ICT landscape during your discussions.
✨Tip Number 4
Prepare to discuss how you would use management information to monitor EUD service delivery. Think about metrics you would track and how you would address any performance issues that arise.
We think you need these skills to ace EUD Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the EUD Engineer position. Understand the responsibilities and required skills, especially the importance of technical knowledge in managing end user devices.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with lifecycle management of end user devices, ICT services, or ITIL practices. Use specific examples to demonstrate your expertise.
Address the Location Requirement: Since the role requires continuous residency in the UK for at least 3 years, make sure to clearly state your residency status in your application to avoid any issues during the vetting process.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at Adecco
✨Understand the Role Requirements
Make sure you thoroughly understand the responsibilities of an EUD Engineer. Familiarize yourself with lifecycle management, service level agreements (SLAs), and ITIL V3 standards, as these will likely be key discussion points during your interview.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical expertise related to end user devices. Highlight any relevant experience you have in managing device lifecycles, optimizing asset data, and ensuring service delivery within agreed SLAs.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully addressed issues in ICT service delivery. Be ready to explain how you used management information to monitor performance and implement improvements, as this aligns with the role's focus on service optimization.
✨Prepare for Questions on Compliance and Documentation
Since the role involves adhering to SACM policy and maintaining ITIL V3 quality documentation, prepare to discuss your experience with compliance and document control. This will show that you understand the importance of these processes in delivering effective ICT services.
