Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and handle inquiries with a smile.
- Company: Join a vibrant hotel team in the heart of Worcester.
- Benefits: Enjoy a competitive pay rate of £11.44 for 40 hours a week.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: 12 months experience preferred; strong communication and multitasking skills required.
- Other info: Work 5 days a week with opportunities to grow in the hospitality industry.
The predicted salary is between 23800 - 29000 £ per year.
My client, a hotel near the centre of Worcester, is looking to recruit a Receptionist on a Permanent basis. You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property. The main duties of the role include Answering the switchboard and transferring calls as required Preparing guest accounts and restaurant bills, ensuring they are all kept up to date Taking guest reservations and entering them into the computer ensuring the availability is correct at all times Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift Dealing with guest requests and enquiries on a one to one basis and over the telephone Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately As a suitable candidate you will offer the following – ideally, 12 months experience in a similar role – Good communication skills – Diplomacy to manage complaints and emergencies – An ability to multi-task and manage your time – be decisive when required The pay-rate is £11.44 based on 40 hours per week, working week is based on 5 days out of 7 Keywords hotel reception, duty manager. supervisor, oper…
Hotel Receptionist employer: Jark - Worcester Careers
Contact Detail:
Jark - Worcester Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarize yourself with the hotel industry, especially the specific services and amenities offered by the hotel you're applying to. This knowledge will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, particularly in handling complaints and inquiries. Role-playing different scenarios with a friend can help you feel more prepared and confident when dealing with real situations.
✨Tip Number 3
Showcase your ability to multi-task by sharing examples from previous experiences where you successfully managed multiple responsibilities at once. This will highlight your organizational skills and readiness for the fast-paced environment of a hotel reception.
✨Tip Number 4
Research common hotel management software and familiarize yourself with their functionalities. Being knowledgeable about these tools can give you an edge over other candidates and show your commitment to the role.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or customer service roles. Emphasize skills like communication, multitasking, and problem-solving that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to provide first-class service. Mention specific experiences where you successfully handled guest requests or complaints.
Highlight Relevant Skills: In your application, clearly outline your skills in managing reservations, handling payments, and dealing with guest inquiries. Use examples to demonstrate your ability to manage time effectively and remain calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at Jark - Worcester Careers
✨Showcase Your Communication Skills
As a hotel receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both in person and over the phone. Practice common scenarios you might encounter, such as handling guest inquiries or complaints.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to discuss how you've handled difficult situations in the past. Share specific examples where you successfully resolved guest complaints or emergencies, showcasing your diplomacy and decisiveness.
✨Highlight Your Multi-Tasking Skills
The role requires managing multiple tasks simultaneously. Prepare to talk about your experience in fast-paced environments and how you prioritize tasks effectively. Consider sharing a time when you successfully juggled several responsibilities at once.
✨Familiarize Yourself with the Hotel's Services
Research the hotel and its services before the interview. Being knowledgeable about what the hotel offers will not only impress the interviewer but also allow you to answer questions more confidently and show your genuine interest in the position.
