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- Tasks: Join our team as a Support Engineer, enhancing customer experience with Large Language Models.
- Company: Evi Technologies Limited is part of Amazon, focused on innovation and customer satisfaction.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to work on exciting projects.
- Why this job: Be at the forefront of technology, solving real-world problems while collaborating with a diverse team.
- Qualifications: Technical support or project management experience, plus a degree in engineering or linguistics required.
- Other info: Ideal candidates will have a passion for data and a background in Machine Learning.
The predicted salary is between 36000 - 60000 £ per year.
Job ID: 3034409 | Evi Technologies Limited
The team, within Alexa-Conv A Modeling&Learning, is seeking an experienced Support Engineer to join our dynamic team. In this role, you will play a critical part in enhancing customer experience through defect triage and customer feedback analysis, primarily focusing on Large Language Models (LLMs).
The Support Engineer will:
– Own and drive complex projects from ideation to delivery, partnering with stakeholders to implement data-driven solutions that meet business objectives.
– Identify and escalate system defects, trends, opportunities and to implement improvement to the system.
– Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions.
– Develop and maintain comprehensive documentation and resources for team processes, best practices, and technical solutions to enable effective knowledge sharing and team growth.
– Dive deep into ambiguous issues and implement effective solutions.
– Contribute to process improvements to reduce handling time, data output, and faster solution for customers.
In addition, the ideal Support Engineer will have a Machine Learning (ML) background and hands-on experience with Large Language Models (LLMs). They should be able to quickly understand changes in response to customers\’ requests and adjust workflows accordingly.
The Support Engineer must have a passion for data, efficiency, and accuracy, as well as:
– Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction
– Be comfortable working in a fast-paced, highly collaborative, dynamic work environment.
– Support several projects at one time, and to accept re-prioritization as necessary.
– A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities.
– Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.
BASIC QUALIFICATIONS
– Technical support experience or project/program management experience.
– Experience troubleshooting and debugging technical systems.
– Bachelor\’s degree in engineering or linguistics or relevant field.
– Experience in cross functional research and data collection, and ability to clearly document and communicate findings.
PREFERRED QUALIFICATIONS
– ML background with a focus on LLMs.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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Support Engineer , Alexa employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer , Alexa
✨Tip Number 1
Familiarise yourself with Large Language Models (LLMs) and their applications. Understanding how LLMs work and their impact on customer experience will give you an edge in discussions during the interview process.
✨Tip Number 2
Prepare to discuss your experience with defect triage and customer feedback analysis. Be ready to share specific examples of how you've identified issues and implemented solutions in previous roles.
✨Tip Number 3
Showcase your ability to work autonomously and manage multiple projects. Think of instances where you've successfully navigated ambiguity and shifting priorities, as this is crucial for the Support Engineer role.
✨Tip Number 4
Highlight your technical support experience and any relevant project management skills. Being able to articulate how you've troubleshot technical systems will demonstrate your capability to handle the responsibilities of this position.
We think you need these skills to ace Support Engineer , Alexa
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Support Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your technical support experience, project management skills, and any hands-on experience with Machine Learning or Large Language Models. Use specific examples to demonstrate your problem-solving abilities and how you've contributed to process improvements in previous roles.
Showcase Your Skills: Make sure to include your troubleshooting and debugging skills, as well as your ability to document findings clearly. Mention any experience you have with cross-functional research and data collection, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your passion for data, efficiency, and customer experience. Explain why you're excited about the opportunity to work with Alexa and how you can contribute to the team.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Support Engineer, especially in relation to Large Language Models (LLMs). Familiarise yourself with the key tasks mentioned in the job description, such as defect triage and customer feedback analysis.
✨Showcase Your Technical Skills
Be prepared to discuss your technical support experience and any project management skills you possess. Highlight your troubleshooting abilities and any hands-on experience with machine learning or LLMs, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled ambiguous issues in the past. The interviewers will be looking for your ability to dive deep into problems and implement effective solutions, so have specific scenarios ready to share.
✨Emphasise Collaboration and Adaptability
Since the role involves working in a fast-paced, collaborative environment, be ready to discuss your experiences working on multiple projects simultaneously. Highlight your adaptability to changing priorities and how you manage re-prioritisation effectively.
