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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing vehicle check-ins and ensuring top-notch service.
- Company: Join a well-established franchised dealer group known for its fantastic work culture.
- Benefits: Enjoy flexible hours, competitive salary, 25 days holiday, and a chance to drive a new car.
- Why this job: This role offers huge career prospects and the opportunity to develop your customer service skills.
- Qualifications: Experience in customer service, ideally within a car dealership, is essential.
- Other info: You'll receive ongoing training and be part of a family-run business with a supportive environment.
Service Advisor
Franchised Motor Dealership – Oldham
Our client, a fantastic employer, well established franchised dealer group, is looking to recruit an experienced Service Advisor
Working Hours: Mon – Fri – 8am to 6pm – Can be flexible with start finish times
Sat – 8:30am – 1pm (1 in 3 Saturdays)
Salary: 28k+ Basic
35k+ OTE (Uncapped and people earning MUCH more)
As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary,
Dealing with customers\’ requirements for service and repair work in an efficient and courteous manner.
To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.
Deliver exceptional levels of customer service
You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
You will have experience in the role, ideally within a franchised car dealership
Further training and development with HUGE career prospects
Do you have exceptional customer skills or experience in a customer service advisor role?
What\’s on offer:
Very realistic bonus & commission scheme
25 days annual holiday rising to 27 days
Manufacturer training and development
Competitive salary
Family run business
Pension scheme
Life Insurance Benefit
Staff referral scheme
Drive a brand-new car with our generous manufacturer discounted schemes
Interested?
Apply in confidence today!
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you\’ll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Service Advisor employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints with confidence during the interview.
✨Tip Number 3
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Be ready to discuss your previous experience in detail, especially any achievements related to customer satisfaction or sales. Highlighting these successes can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and automotive environments.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly any experience in a franchised car dealership. Emphasise your customer service skills and any achievements that demonstrate your ability to deliver exceptional service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions and contributed to a positive customer experience in past positions.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at The Solution Auto
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional customer service in the past, especially in challenging situations. This will demonstrate your capability to handle customer inquiries and complaints effectively.
✨Familiarise Yourself with the Role
Understand the specific responsibilities of a Service Advisor in a franchised motor dealership. Research common services and repairs offered, as well as any additional products you might be expected to promote. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in the automotive industry, particularly in customer-facing roles. Be ready to discuss how you would handle specific scenarios, such as upselling services or managing customer expectations. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Teamwork and Collaboration
Highlight your ability to work alongside colleagues, such as the Workshop Controller and Service Manager. Share examples of how you've successfully collaborated in previous roles to enhance customer satisfaction and streamline processes. This will show that you are a team player who values cooperation in achieving common goals.
