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- Tasks: Support the Store Manager in leading a busy optical retail store and delivering exceptional customer experiences.
- Company: Join Vision Express, a trusted brand in the eye care industry with over 550 stores across the UK and Ireland.
- Benefits: Enjoy free eyewear, bonuses, generous leave, and flexible working options to fit your lifestyle.
- Why this job: Grow your career in a diverse and inclusive environment while making a positive impact on customers' lives.
- Qualifications: Experience in retail leadership or customer service is essential; a passion for helping others is a plus.
- Other info: Saturday working is required, but we offer flexibility around school hours and personal commitments.
The predicted salary is between 30000 - 42000 £ per year.
What can you expect from the role?
Are you ready to take the next step in your retail management career? Vision Express is looking for a passionate and customer-focused Assistant Store Manager to join our dedicated team at Burton-on-Trent.
As the Assistant Manager, you’ll support the Store Manager in leading a busy optical retail store with a team of 6 retail colleagues and 4 optometrists. You’ll play a key role in delivering a best-in-class customer experience, driving team performance, and ensuring smooth day-to-day operations.
This is a fantastic opportunity for someone with experience in retail leadership, customer service, or optical retail who is looking to grow their career with a trusted and innovative brand in the eye care industry.
Although the hours for this role are advertised, we’re open to discussing flexible working options that help you achieve the right balance. Whether that means adjusting start and finish times, working around school hours, or exploring compressed hours – we’re happy to talk. Please note, due to business needs, Saturday working is required as part of this role.
Benefits
• Free eyewear up to £550 annually with immediate eligibility.
• Bonuses of up to £6,000, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 33 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
Some experiences you might have:
• Solving complex problems for colleagues and customers.
• Being customer obsessed and providing exceptional customer service.
• Displaying a positive attitude that has influenced others to commit to a cause.
• Active listening, having empathy to understand customer and colleague needs.
• Calm under pressure, supporting customers and colleagues in challenging moments.
• Being a team player, working with colleagues to achieve store targets.
• Having positive energy and the potential to become a brand ambassador.
Why Vision Express?
Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential.
Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.
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Assistant Store Manager employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Vision Express and their values. Understanding their commitment to customer service and community involvement will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to drive team performance. Think of specific situations where you solved problems or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 3
Showcase your flexibility and willingness to adapt to different working hours. Since the role requires Saturday working and offers flexible options, expressing your openness to various schedules can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for the optical retail industry. Research current trends in eye care and be ready to discuss how you can contribute to Vision Express's mission, which will highlight your genuine interest in the role.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your leadership skills and ability to drive team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the optical retail industry. Mention how your values align with Vision Express and why you want to be part of their team.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, active listening, and teamwork. Provide examples of how you've successfully supported colleagues and customers in previous roles.
Show Enthusiasm for Flexibility: Since the role offers flexible working options, express your willingness to adapt your schedule to meet business needs. This shows that you're committed to finding a balance that works for both you and the company.
How to prepare for a job interview at Vision Express
✨Show Your Passion for Customer Service
As an Assistant Store Manager, your role revolves around delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams, even if it's informal. Discuss how you've motivated colleagues, resolved conflicts, or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've successfully navigated challenges, especially in retail settings, and be ready to discuss them.
✨Express Flexibility and Adaptability
Since the role offers flexible working options, convey your willingness to adapt to different schedules. Share any past experiences where you've successfully managed work-life balance or adjusted to changing circumstances.
