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- Tasks: Support the Store Manager in leading a busy optical retail store and delivering exceptional customer experiences.
- Company: Join Vision Express, a trusted brand in the eye care industry with over 550 stores across the UK and Ireland.
- Benefits: Enjoy free eyewear, bonuses, generous leave, and flexible working options to fit your lifestyle.
- Why this job: Grow your career in a diverse and inclusive environment while making a positive impact on customers' lives.
- Qualifications: Experience in retail leadership or customer service is essential; a passion for helping others is a plus.
- Other info: Saturday working is required, but we offer flexibility around school hours and personal commitments.
The predicted salary is between 30000 - 42000 £ per year.
Join Vision Express at our flagship Brent Cross store as an assistant store manager, where you\’ll play a key role in leading a high-performing team and delivering exceptional customer experiences.
This is an exciting opportunity to step into a dynamic retail leadership role within one of the busiest stores in the region.
As an assistant store manager, you\’ll work closely with the store manager and other assistant store managers to support a team of 22 colleagues.
You\’ll help drive store performance through strong leadership, effective coaching, and a clear focus on delivering KPIs.
From guiding team development to leading difficult conversations with confidence, you\’ll bring a proactive and positive approach to every challenge.
This role is ideal for someone with experience in retail or hospitality management who is ready to thrive in a fast-paced, customer-focused environment.
If you\’re passionate about creating memorable customer journeys and empowering colleagues to achieve their best, this assistant store manager opportunity at Brent Cross could be the perfect next step in your career.
Benefits
Free eyewear annually, available from day one
Uncapped monthly bonus potential
Family and friends discounts of *****% off with free eye tests
33 days holiday, with the option to buy or sell days
Access to our employee assistance program for confidential wellbeing support
Opportunities to get involved with the OneSight EssilorLuxottica Foundation
Skills and experience we value
Strong problem-solving skills
A customer-obsessed mindset with a passion for outstanding service
Ability to influence and motivate others
Active listening and empathy for both customers and colleagues
Staying calm under pressure
Being a collaborative team player
Positive energy and potential to become a brand ambassador
Why Vision Express?
As an assistant store manager with Vision Express, you\’ll be part of a business with over 550 stores across the UK and Ireland, giving you opportunities to grow, share knowledge and progress your career.
We\’re committed to diversity, inclusion, and creating a culture built on trust, where everyone can reach their potential.
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Assistant Store Manager employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Vision Express and their values. Understanding their commitment to customer service and community involvement will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to drive team performance. Think of specific situations where you solved problems or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 3
Showcase your flexibility and willingness to adapt to different working hours. Since the role requires Saturday working and offers flexible options, expressing your openness to various schedules can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for the optical retail industry. Research current trends in eye care and be ready to discuss how you can contribute to Vision Express's mission, which will highlight your genuine interest in the role.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your leadership skills and ability to drive team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the optical retail industry. Mention how your values align with Vision Express and why you want to be part of their team.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, active listening, and teamwork. Provide examples of how you've successfully supported colleagues and customers in previous roles.
Show Enthusiasm for Flexibility: Since the role offers flexible working options, express your willingness to adapt your schedule to meet business needs. This shows that you're committed to finding a balance that works for both you and the company.
How to prepare for a job interview at Vision Express
✨Show Your Passion for Customer Service
As an Assistant Store Manager, your role revolves around delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams, even if it's informal. Discuss how you've motivated colleagues, resolved conflicts, or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've successfully navigated challenges, especially in retail settings, and be ready to discuss them.
✨Express Flexibility and Adaptability
Since the role offers flexible working options, convey your willingness to adapt to different schedules. Share any past experiences where you've successfully managed work-life balance or adjusted to changing circumstances.
