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- Tasks: Support global clients with IT issues and troubleshoot desktop/laptop setups.
- Company: Join BBH, a leading global financial services firm with a 200-year legacy.
- Benefits: Enjoy a collaborative culture, mentorship opportunities, and a focus on personal growth.
- Why this job: Be part of a diverse team that values innovation and client satisfaction.
- Qualifications: 2-3 years in IT support, familiarity with Windows and AV technologies required.
- Other info: Open to diverse experiences; apply even if you don't meet every qualification.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Client:
Brown Brothers Harriman & Co.
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f5afa91fe927
Job Views:
3
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Senior Desktop Support Technician (onsite)At BBH, Partnership is more than a form of ownership-it\’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what\’s next, this is the right place to build a fulfilling career.
As a Senior Desktop Support Technician, you will be primarily responsible for supporting our global end user client excellence effort, via telephone and other remote troubleshooting tools. Also, the support of London based installations/upgrades of desktop/laptop and mobileputing devices.
You will support and help troubleshoot Audio-Visual technologies such as video conferencing and IPTV on a day-today basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be to handle systems, and equipment queries to identify areas of improvements.
Your main responsibilities will include:
Client Interaction
Projects and Training
Qualifications :
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn\’t followed a traditional path, includes alternative experiences, or doesn\’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best idease from collective debate and development-so we are never possessive about our ideas. Every day wee together as a diversemunity of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is apetitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. Job ID 66881
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Senior Desktop Support Technician (onsite) employer: Brown Brothers Harriman & Co.
Contact Detail:
Brown Brothers Harriman & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Support Technician (onsite)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Bloomberg and IPC Trading Turrets. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of BBH to gain insights into the company culture and expectations for the Senior Desktop Support Technician role. This can help you tailor your approach and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare to discuss your experience with remote user support and troubleshooting. Be ready to share specific examples of how you've resolved technical issues efficiently, as this is a key aspect of the role.
✨Tip Number 4
Showcase your soft skills, particularly your communication and teamwork abilities. Since the role involves liaising with various teams and end-users, demonstrating your capacity to work collaboratively will be crucial.
We think you need these skills to ace Senior Desktop Support Technician (onsite)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT client support, particularly with Windows desktop technologies and remote user support. Emphasise any specific projects or roles that align with the responsibilities mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills and experiences make you a great fit for the Senior Desktop Support Technician position, especially your familiarity with audio-visual technologies and troubleshooting.
Showcase Relevant Skills: Clearly list your technical skills, such as proficiency with Windows 10/11, MS Office 365, and video conferencing tools like Poly and Cisco. Highlight any certifications you have, such as ITIL or Microsoft, as these are valued by the company.
Demonstrate Client Interaction Experience: Since the role involves liaising with end-users and providing first-level support, include examples of your previous client interaction experiences. Describe how you handled support tickets and ensured client satisfaction in past roles.
How to prepare for a job interview at Brown Brothers Harriman & Co.
✨Showcase Your Technical Skills
As a Senior Desktop Support Technician, you'll need to demonstrate your proficiency with Windows desktop technologies and troubleshooting skills. Be prepared to discuss specific examples of how you've resolved hardware issues or supported software installations in the past.
✨Emphasise Client Interaction Experience
This role involves significant client interaction, so highlight your experience in providing excellent customer service. Share instances where you successfully managed client expectations or resolved conflicts, showcasing your strong verbal communication skills.
✨Familiarity with AV Technologies
Since the position requires support for Audio-Visual technologies, make sure to mention any relevant experience you have with video conferencing tools like Poly, Cisco, Zoom, or MS Teams. Discuss how you've set up or troubleshot these systems in previous roles.
✨Demonstrate Adaptability and Learning
BBH values flexibility and a passion for learning new technologies. Prepare to discuss how you've adapted to new tools or processes in the past and express your eagerness to continue developing your skills in this fast-paced environment.
