Service Engineer

Service Engineer

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Service and repair security systems, conduct inspections, and provide top-notch customer service.
  • Company: Join a dynamic team focused on electronic security solutions in the UK.
  • Benefits: Enjoy overtime pay, travel time compensation, and double pay on Sundays and public holidays.
  • Why this job: Be part of a crucial industry, work independently, and develop your technical skills.
  • Qualifications: 3+ years in CCTV or Access Control systems, valid driving licence, and ECS/FESS Card required.
  • Other info: Flexible working hours with occasional travel; apply now for an exciting career opportunity!

The predicted salary is between 36000 - 60000 £ per year.

  • Monday to Friday – from 8am till 5pm
  • Location – 1h30 maxaway from South Wimbledon office
  • At least 3 years\’ working with either CCTV or Access Control systems is required.
  • Proficient computer network user.
  • A valid clean driving licence is essential.
  • Valid ECS/FESS Card for site-based work.
  • The person will mainly be required to work in and around the M25 with some further locations when needed.
    The ideal candidate will be competent and have a strong background in, maintenance, and repair of Access Control and CCTV systems.
    Responsibilities

  • Service and repair.
  • Routine inspections.
  • Troubleshooting faults.
  • Excellent customer service.
  • Maintain accurate records and compliance documentation.
  • Ensure all work complies with industry standards and regulations.
  • Participate in an on-call rota for emergency call-outs 1 week in 7.
  • Experience

  • Proven experience and work history as Security Engineer.
  • Strong understanding of electronic security systems, maintenance, and repair.
  • Set up IP-based security systems, configure network settings, and ensure proper communication between devices and servers.
  • Troubleshoot and resolve technical issues
  • Set up remote monitoring solutions and provide remote technical support to clients
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and in a team.
  • Good communications and excellent customer interactions.
  • Valid driving license for UK .
  • Must have Experience working with :

  • CCTV – Hikvision, Hanwha, Avigilon, EagleEye and Vista
  • Access Control – Paxton, ACT, Salto, Brivo and Gallagher
  • Door Entry – Fermax, BPT, Videx and 2N
  • Our overtime and Saturday are paid rate, we also pay travel time, Sundays and Public holidays are paid 2x.

    Service Engineer employer: Tiger Resourcing Group

    Join a dynamic team as a Service Engineer, where your expertise in CCTV and Access Control systems will be valued and nurtured. With a strong focus on employee growth, we offer competitive overtime rates, a supportive work culture, and opportunities for professional development, all while working within a convenient distance from South Wimbledon. Experience the satisfaction of delivering exceptional customer service in a role that combines technical challenges with rewarding outcomes.
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    Contact Detail:

    Tiger Resourcing Group Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Engineer

    ✨Tip Number 1

    Familiarise yourself with the specific CCTV and Access Control systems mentioned in the job description, such as Hikvision and Paxton. Having hands-on experience or knowledge about these brands will give you an edge during interviews.

    ✨Tip Number 2

    Make sure to highlight your problem-solving skills and ability to troubleshoot technical issues. Prepare examples from your past work where you successfully resolved complex problems, as this is crucial for a Service Engineer role.

    ✨Tip Number 3

    Since customer service is a key part of the role, think of ways to demonstrate your communication skills. Be ready to discuss how you've effectively interacted with clients in previous positions, ensuring their needs were met.

    ✨Tip Number 4

    If you have a valid ECS/FESS Card, make sure to mention it during your discussions. If not, consider obtaining one before applying, as it shows your commitment to meeting industry standards and regulations.

    We think you need these skills to ace Service Engineer

    CCTV Systems Knowledge
    Access Control Systems Expertise
    IP-based Security Systems Configuration
    Network Settings Configuration
    Technical Troubleshooting
    Remote Monitoring Solutions Setup
    Customer Service Skills
    Attention to Detail
    Problem-Solving Skills
    Compliance Documentation Maintenance
    Team Collaboration
    Independent Working Ability
    Communication Skills
    Valid Driving Licence
    ECS/FESS Card Certification

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights your experience with CCTV and Access Control systems. Include specific examples of your work, such as brands you've worked with (like Hikvision or Paxton) and any relevant certifications like the ECS/FESS Card.

    Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and customer service experience. Mention your ability to work independently and as part of a team, as well as your willingness to participate in the on-call rota.

    Showcase Technical Skills: Detail your technical expertise in setting up IP-based security systems and troubleshooting faults. Be specific about the types of systems you have experience with and any remote monitoring solutions you've implemented.

    Follow Application Instructions: When applying, ensure you use the 'Apply now' button as instructed. Avoid including sensitive information like bank details, and double-check that all your documents are complete and accurate before submission.

    How to prepare for a job interview at Tiger Resourcing Group

    ✨Showcase Your Technical Skills

    Make sure to highlight your experience with CCTV and Access Control systems during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you resolved them.

    ✨Demonstrate Problem-Solving Abilities

    Since troubleshooting is a key part of the role, be ready to provide examples of technical issues you've encountered and how you approached solving them. This will show your potential employer that you can think on your feet.

    ✨Emphasise Customer Service Experience

    As this role involves providing excellent customer service, share instances where you've successfully interacted with clients or resolved their concerns. This will demonstrate your ability to maintain positive relationships.

    ✨Prepare for Compliance Questions

    Familiarise yourself with industry standards and regulations related to security systems. Be ready to discuss how you ensure compliance in your work, as this is crucial for the role.

    Service Engineer
    Tiger Resourcing Group
    Location: London
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