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- Tasks: Support Philips Imaging customers by installing, maintaining, and repairing advanced imaging equipment.
- Company: Philips is a health technology company dedicated to improving global healthcare access.
- Benefits: Enjoy a full-time role with opportunities for remote support and a collaborative team environment.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology and a supportive team.
- Qualifications: HNC or Degree in Electro-engineering preferred; problem-solving skills and customer service focus are essential.
- Other info: Diversity and inclusion are valued; apply even if you don't meet all qualifications.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Field Service Engineer MRI – London role at Philips
Join to apply for the Field Service Engineer MRI – London role at Philips
Job Title
Field Service Engineer MRI – London
Job Description
Job Posting Description
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment?
This position will be field based location for South East (London)area and is field based role.
You are responsible for:
- Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
- Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
- Diagnosing mechanical, hardware and software system failures using established procedures and information.
- Determining most cost effective repair/solution to minimize customer downtime.
- Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.
You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.
You are reporting directly to the District Service Delivery Manager.
To succeed in this role, you’ll need a customer-first attitude and the following
- HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent highly desirable
- Experienced logical problem solver with ability to work independently
- Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable
- The ability to process knowledge across multi-modality and diverse product ranges
- Recognize new technologies and adapts to daily challenges
- Deliver high levels of customer service
- Competent in IT/Network diagnosis/system connectivity/Remote service desirable
- You are currently living in the South West region, ideally around London or South East.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
# LI- REMOTE
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Hospitals and Health Care
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Field Service Engineer MRI - London employer: Philips
Contact Detail:
Philips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer MRI - London
✨Tip Number 1
Familiarise yourself with Philips' imaging equipment and technology. Understanding the specific products you'll be working with will not only boost your confidence but also allow you to speak knowledgeably during interviews.
✨Tip Number 2
Network with current or former Field Service Engineers at Philips. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 3
Highlight any relevant experience in customer service and technical support. Philips values a customer-first attitude, so demonstrating your ability to solve problems and provide excellent service will set you apart.
✨Tip Number 4
Stay updated on the latest trends in healthcare technology. Showing that you're proactive about learning and adapting to new technologies can impress hiring managers and demonstrate your commitment to the field.
We think you need these skills to ace Field Service Engineer MRI - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electro-engineering and field service roles. Emphasise any specific work with imaging systems or healthcare technology, as this will resonate with Philips' needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare technology and how your skills align with the role. Mention your problem-solving abilities and customer-first attitude, which are crucial for this position.
Showcase Technical Skills: Clearly outline your technical skills related to IT/network diagnosis and system connectivity. Provide examples of how you've successfully diagnosed and resolved issues in previous roles.
Highlight Team Collaboration: Since the role involves working as part of a team, include examples of how you've collaborated with others in past positions. This could be through joint projects or supporting colleagues in achieving common goals.
How to prepare for a job interview at Philips
✨Show Your Technical Expertise
As a Field Service Engineer, you'll need to demonstrate your technical knowledge. Be prepared to discuss your experience with imaging systems and any relevant qualifications, such as your HNC or degree in Electro-engineering. Highlight specific examples of how you've solved complex technical issues in the past.
✨Emphasise Customer Service Skills
Philips values a customer-first attitude. During the interview, share instances where you've gone above and beyond for customers. Discuss how you handle challenging situations and ensure high levels of service, as this will resonate well with their expectations.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios that test your problem-solving abilities. Practice articulating your thought process when diagnosing mechanical or software failures. This will showcase your logical reasoning and ability to work independently under pressure.
✨Familiarise Yourself with Philips' Values
Understanding Philips' mission and values is crucial. Research their commitment to healthcare and technology. Be ready to discuss how your personal values align with theirs, and express your enthusiasm for contributing to their purpose of making life better.
