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- Tasks: Manage client relationships and ensure their needs are met while supporting creative teams.
- Company: 2LK is a female-led, employee-owned agency focused on innovative brand experiences.
- Benefits: Enjoy competitive salaries, a generous benefits package, and flexible working arrangements.
- Why this job: Join a dynamic team that values creativity, innovation, and personal growth in a supportive culture.
- Qualifications: 7+ years in brand experience, with a focus on technology brands preferred.
- Other info: Regular international travel required; office presence needed at least four days a week.
The predicted salary is between 43200 - 72000 £ per year.
You are a trusted partner for both clients and colleagues. Successfully managing client expectations and needs within the agency as well as effectively representing and protecting the agency creative and commercial outcomes.
Exceptional client service is part of your DNA. You\’re a natural relationship builder, seeking deep and trusted partnerships with your clients in order to secure the pipeline of future projects.
Your eye for detail, agile approach, and passion for creative supports teams to deliver their best work, and builds confidence and trust with your clients.
You have a keen interest in business development and enjoy being an integral player in prospecting and pitches.
Below are some of the things we are looking for from this role:
Specifics:
• You have an outstanding record of retaining and growing client relationships as a trusted advisor
• You have a strong understanding of delivery expectations to support our creative, project and production experts
• Your account management skills are exemplary, and you have the confidence to provide role modelling of these throughout teams
• You know how to shape and secure scopes of work with clear and measurable objectives
• You write clear, concise and objective client briefs, and are skilled at getting the best out of the client to inform these
• You are able to resource the right people to address every client opportunity
• You\’re passionate about creativity and understand how to work seamlessly and productively across departments, often seeking out new and innovative creative inspiration
• As a growing networker, gaining exposure and introduction to new client contacts is an area you do well in, and are keen to develop further
• You make time for building knowledge of client organisations, products and services, markets and marketing
• You will regularly position 2LK’s service breadth and depth to both existing and new client contacts
• You have strong financial acumen, understanding fee proposals, budgets, forecasts, scopes of work and financial reconciliation
• You have relentless attention to detail ensuring our work is accurate and professional
• You have a good understanding of procurement and contract negotiation
• You work autonomously, but also operate effectively as a key member of 2LK’s Client Service Team
• You’re comfortable playing your part in the agency pitch process
• You have a good understanding of the creative lead approach to projects and how to work with a creative studio
• You enjoy and are able to travel internationally to meet clients, attend thought leader events, and be onsite for our event deliveries
Experience:
7+ years’ relevant experience within brand experience and experiential design.
As an intentionally tech focused agency, we are looking for some of your experience to include work with technology brands.
Our benchmarked salaries are competitive and will reflect your experience. A generous benefits package is also included.
Location:
Our offices are in Farnham, Surrey. We have a flexible approach to our working week; for this role you would be required to be in the office at least four days a week. In addition, the role involves regular international travel for project delivery, to meet clients and wider network building.
About 2LK:
We are an employee-owned, female-led and B Corp aligned brand experience agency.
At 2LK, ideas lead and anything’s possible. We’re an ambitious team of thinkers, driven by creativity, fuelled by innovation and bound by the belief that moments matter.
In a fast-moving world, we remain in constant beta – adapting, adopting and always accelerating. We’re habit breakers, inspired by change and fascinated by what’s next.
As a Sunday Times Top 500 business to work for, everyone at 2LK is empowered and supported to grow; always playing to individuals’ strengths, we take great pride in our people first culture. Our values based around trust, honesty and respect, build real relationships that matter and help create our relentless pursuit of designing award-winning brand experiences.
If the role excites you, you’re committed and feel you can add value to our business, then we’d love to hear from you.
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Senior Account Manager employer: 2LK Design Ltd
Contact Detail:
2LK Design Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network actively within the industry, especially with professionals in brand experience and experiential design. Attend relevant events and engage with potential clients to build relationships that could lead to future opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in technology brands, as this is a key focus for us. Understanding how these trends impact client needs will help you position yourself as a knowledgeable partner during discussions.
✨Tip Number 3
Demonstrate your understanding of financial acumen by discussing past experiences where you successfully managed budgets and forecasts. This will show your capability in handling the financial aspects of account management.
✨Tip Number 4
Prepare to showcase your ability to write clear and concise client briefs. Think of examples where you’ve effectively gathered client insights to inform project scopes, as this skill is crucial for the role.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, particularly with technology brands. Emphasise your ability to build client relationships and manage expectations, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for creativity and detail how your skills align with the job description. Mention specific examples of how you've successfully managed client relationships and contributed to business development.
Highlight Relevant Experience: When detailing your work history, focus on your 7+ years of relevant experience in brand experience and experiential design. Include metrics or achievements that demonstrate your success in retaining and growing client relationships.
Showcase Your Understanding of the Agency: Research 2LK and incorporate your understanding of their values and approach into your application. Mention how you resonate with their employee-owned, female-led culture and how you can contribute to their mission of designing award-winning brand experiences.
How to prepare for a job interview at 2LK Design Ltd
✨Showcase Your Relationship-Building Skills
As a Senior Account Manager, your ability to build and maintain strong client relationships is crucial. Be prepared to share specific examples of how you've successfully managed client expectations and fostered trust in previous roles.
✨Demonstrate Financial Acumen
Understanding budgets, fee proposals, and financial reconciliation is key for this role. Brush up on your financial knowledge and be ready to discuss how you've handled financial aspects in past projects, ensuring clarity and accuracy.
✨Highlight Your Creative Collaboration
This position requires seamless collaboration across departments. Prepare to discuss how you've worked with creative teams in the past, showcasing your passion for creativity and your ability to inspire and support others.
✨Prepare for the Pitch Process
Since you'll be involved in agency pitches, it's important to demonstrate your understanding of the pitch process. Think of examples where you've contributed to successful pitches and how you can bring value to 2LK's approach.
