Senior Customer Success Manager
Senior Customer Success Manager

Senior Customer Success Manager

Full-Time No home office possible
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Senior Customer Success Manager / MSP


Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments.

As part of the growth, they are looking for a Senior Customer Success Manager with a technical background to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions.

The Role


Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service performance and strategic alignment.

Key Responsibilities

  • Manage the customer journey post-sales: onboarding, adoption, success planning, and retention
  • Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements
  • Run regular service and success reviews, reporting on usage, value, and opportunities
  • Proactively identify service risks, gaps, or areas for growth and lead the resolution or escalation
  • Work with internal teams (support, delivery, projects) to ensure smooth service transitions and consistent service levels
  • Support account growth through identifying upsell/cross-sell opportunities based on technical needs
  • Champion customer feedback and contribute to continuous improvement of our services and engagement model

Required Experience

  • Proven experience in a Customer Success, Service Delivery, or Account Management role
  • Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc.
  • Confident managing customer relationships and running business/technical reviews
  • Familiarity with ITIL service processes, SLAs, and service reporting
  • Excellent communication, organisation, and problem-solving skills

Whats in it for you?

  • Salary: Up to £75,000 DOE
  • Private health care
  • Enhanced pension contributions
  • Flexible hybrid working
  • 25 days annual leave increasing with length of service + bank holidays
  • Option to buy and sell annual leave
  • Professional development and Microsoft certification support
  • A collaborative culture where your voice and ideas matter
  • Opportunities for growth within a rapidly scaling MSP

If youre interested in this opportunity, please send across your CV for immediate consideration.
Set2 Recruit is acting as an employment agency in relation to this vacancy.

JBRP1_UKTJ

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Contact Detail:

Set2Recruit Recruiting Team

Senior Customer Success Manager
Set2Recruit
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