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Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
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Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
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Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones
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Managing support processes, including Starter/Leavers and Access Requests
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Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
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Administration of Active Directory and Microsoft 365 environments
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Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners
Essential skills
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Desire to learn, with a genuine passion for all things IT
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Strong analytical and problem-solving skills
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Service focused with a desire to deliver outstanding standards of support
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Experience working in a Windows based support role
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Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)
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Excellent listening skills
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Takes ownership of issues and keeps all parties updated with regular progress reports
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Ability to work in an environment with changing priorities
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Action Orientated
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Highest level of integrity, honesty and trust
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Drive for results
Desirable skills
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Experience working with POS software
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Experience working with Microsoft Endpoint or similar technologies.
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Experience working with AV, Mail and Web filtering software.
Contact Detail:
Ben Sherman Head Office Recruiting Team
