At a Glance
- Tasks: Lead user research to enhance digital products and customer experiences.
- Company: Join a digitally focused organisation prioritising customer experience and accessibility.
- Benefits: Enjoy flexible hybrid work, competitive salary, and comprehensive benefits.
- Why this job: Make a real impact in a senior role within a user-driven culture.
- Qualifications: Strong background in user-centred research and leadership experience required.
- Other info: This is a 12-month fixed-term contract based in Manchester.
The predicted salary is between 36000 - 60000 £ per year.
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This range is provided by In Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from In Technology Group
User Research Lead – Digital Products & Customer Experience
Location: Hybrid (Manchester, 3 days onsite)
Contract: Fixed-Term (12 Months)
Are you passionate about delivering customer-first digital experiences through insight-driven research?
We\’re looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision.
This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You’ll help shape product strategy, mentor researchers, and embed user-centred thinking across teams.
The Role
As User Research Lead, you will:
- Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.
- Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.
- Ensure consistency in research approaches and findings across multiple digital products and services.
- Champion inclusive design by embedding accessibility research and working with users of diverse abilities.
- Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.
- Encourage innovative methods and experimentation in research practices.
- Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation.
- Align research priorities with strategic goals to deliver maximum impact across customer journeys.
What You\’ll Bring
- Strong background in user-centred research with experience in both qualitative and quantitative methods.
- Previous leadership or mentorship experience in a research setting.
- Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms.
- Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices.
- Experience working with cross-functional teams in an Agile or product-led environment.
- Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.
- Familiarity with design systems and their relationship to research and usability standards.
- Confident communicator and stakeholder manager, able to balance business needs with user priorities.
Why Apply?
- Join a user-driven culture focused on meaningful digital experiences
- Enjoy a flexible hybrid working model and collaborative environment
- Access a competitive salary and well-rounded benefits
- Make a real impact in a senior, fixed-term leadership role
Interested?
If you\’re ready to lead user research at a high level and support a team focused on inclusive, data-led design, we’d love to hear from you.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Temporary
Job function
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Job function
Information Technology
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Industries
Investment Management
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User Researcher employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Familiarise yourself with the latest trends in user-centred research. Stay updated on tools like UserTesting and Hotjar, as well as methodologies that focus on both qualitative and quantitative insights. This knowledge will help you demonstrate your expertise during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've mentored or led teams in previous roles. Highlight specific instances where your guidance led to improved research outcomes or team collaboration, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Prepare to discuss your experience with inclusive design and accessibility standards. Be ready to share how you've integrated these principles into your research practices, as this is a key focus for the position and will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the field, especially those who work in Agile environments. Engaging with others can provide insights into the company culture and expectations, and may even lead to referrals that enhance your chances of landing the job.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the User Research Lead position. Familiarise yourself with user-centred research methods and the tools mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in user research, leadership, and collaboration with cross-functional teams. Emphasise your proficiency with usability tools and your understanding of digital accessibility standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centred design and your ability to lead a team. Mention specific examples of how you've driven research strategies and influenced product decisions in previous roles.
Showcase Your Communication Skills: In your application, demonstrate your ability to communicate complex data clearly. Provide examples of how you've effectively managed stakeholders and balanced business needs with user priorities in past projects.
How to prepare for a job interview at In Technology Group
✨Showcase Your Research Skills
Be prepared to discuss your experience with both qualitative and quantitative research methods. Highlight specific projects where your insights led to significant design or product decisions.
✨Demonstrate Leadership Experience
Since the role involves mentoring a team, share examples of how you've successfully led or guided researchers in the past. Discuss your approach to fostering collaboration and continuous learning.
✨Emphasise Accessibility Knowledge
Given the focus on inclusive design, be ready to talk about your understanding of digital accessibility standards like WCAG. Provide examples of how you've incorporated accessibility into your research practices.
✨Prepare for Stakeholder Engagement
The role requires working closely with various teams. Prepare to discuss how you’ve effectively communicated complex data to both technical and non-technical stakeholders, ensuring alignment with business needs.