Professional Services Engineer
Professional Services Engineer

Professional Services Engineer

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team to implement and troubleshoot Microsoft Cloud security solutions.
  • Company: Be part of Phoenix Software, a leader in IT services and cloud consultancy.
  • Benefits: Enjoy opportunities for remote work, professional training, and career progression.
  • Why this job: Gain hands-on experience in a dynamic environment while making a real impact on customer security.
  • Qualifications: No specific educational qualifications required; tech certifications are a plus.
  • Other info: Ideal for those looking to kickstart their career in cloud security.

The predicted salary is between 36000 - 60000 £ per year.

Confidential

Confidential

Confidential

Position details

Job title

Professional Services Engineer – Microsoft Cloud Security Consultancy Team

Reports to

Microsoft Cloud Security Practice Lead

Division

Phoenix Software

Department

IT Services

Job description

As part of the Microsoft Cloud Consultancy Team a Professional Services Engineer will be responsible for undergoing extensive technical training in adherence with a defined onboarding plan.

Successful candidates should expect to spend significant periods of time collaborating with senior practice members to broaden their understanding of security technologies.

Following successful completion of the onboarding program candidates will be responsible for executing technical deliverables for customer projects and providing them with competent technical guidance ensuring exceptional customer satisfaction and quality of work.

Key responsibilities

Core Responsibilities

  • Leading the implementation of agreed upon technical designs
  • Diagnosing and fixing technical challenges for our customers
  • Gain foundational understanding of all products and solutions offered across the team in its entirety
  • Generating post-delivery documents
  • Working closely with our project management team, ensuring project milestones and deadlines are met

Post-development:

  • Opportunity to progress into a Technical Consultant role within the Microsoft Cloud Security Practice.

Competencies

  • Excellent communication skills
  • Technical writing skills
  • Customer focused mindset
  • Positive attitude and a desire for continuous improvement
  • Reliable, resilient and adaptable
  • Strong problem-solving skills

Qualificationsand experience

Educational qualifications:

N/A

Professional qualifications

Desirable:

  • Microsoft 365 Certified: Administrator Expert – MS-102
  • Microsoft Certified: Azure Fundamentals – AZ-900
  • Microsoft Certified: M365 Fundamentals – MS-900
  • Microsoft Certified: Security Fundamentals – SC-900
  • Microsoft Certified: Security Operations Analyst – SC-200
  • Microsoft Certified: Identity and Access Administrator Associate – SC-300
  • Microsoft Certified: Information Protection and Compliance Administrator Associate – SC-400
  • Microsoft Certified: Azure Security Engineer – AZ-500
  • Microsoft 365 Certified: Security Administrator Associate –MS-500

Experience

Required:

  • Experience as a Support Analyst/Engineer
  • Proven knowledge ofrelated technology solutions:
  • Administration of Microsoft online services (Exchange Online, Entra ID, Purview)
  • Microsoft Identity with Entra ID services (Cloud/Hybrid Identities)
  • Microsoft Identity security services (Conditional Access, PIM, IDP, RBAC)
  • Proven experience troubleshooting and resolving technical challenges.

Desirable:

Experience with the following:

  • Microsoft Information Protection
  • Email Security/Defender for Office
  • Experience with managing SIEM solutions
  • Experience with managing Endpoint Protection solutions

Version control

Name

Date

Prepared by

Lee Brown

09/07/2024

Updated by

1

#J-18808-Ljbffr

Professional Services Engineer employer: Candour Solutions

At Phoenix Software, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. As a Professional Services Engineer in our Microsoft Cloud Security Consultancy Team, you will benefit from extensive technical training and mentorship, paving the way for your professional growth within a supportive environment. Our commitment to employee development, coupled with a focus on customer satisfaction, makes us an ideal place for those seeking meaningful and rewarding careers in IT services.
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Contact Detail:

Candour Solutions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Professional Services Engineer

✨Tip Number 1

Familiarise yourself with Microsoft Cloud Security products and services. Understanding the core technologies and solutions offered by the team will not only boost your confidence but also help you engage in meaningful conversations during interviews.

✨Tip Number 2

Network with current employees or professionals in the field. Reach out on platforms like LinkedIn to connect with those already working in Microsoft Cloud Security roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.

✨Tip Number 3

Stay updated on the latest trends and developments in cloud security. Follow relevant blogs, attend webinars, or join online forums. This knowledge will not only prepare you for potential interview questions but also demonstrate your commitment to continuous learning.

✨Tip Number 4

Prepare for technical assessments by practising troubleshooting scenarios related to Microsoft services. Familiarise yourself with common issues and their resolutions, as this will showcase your problem-solving skills and technical expertise during the interview process.

We think you need these skills to ace Professional Services Engineer

Technical Writing Skills
Excellent Communication Skills
Customer Focused Mindset
Problem-Solving Skills
Knowledge of Microsoft 365 Administration
Understanding of Microsoft Identity and Access Management
Experience with Microsoft Security Solutions
Ability to Diagnose Technical Challenges
Project Management Skills
Adaptability and Resilience
Collaboration Skills
Attention to Detail
Continuous Improvement Mindset
Experience with SIEM Solutions
Experience with Endpoint Protection Solutions

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Professional Services Engineer. Emphasise your technical writing skills, problem-solving abilities, and any experience with Microsoft technologies.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for cloud security and your customer-focused mindset. Mention specific qualifications or experiences that make you a great fit for the role, particularly any relevant Microsoft certifications.

Highlight Technical Skills: In your application, clearly outline your technical skills related to Microsoft online services, identity security, and troubleshooting. Use specific examples to demonstrate your expertise and how it can benefit the company.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical role.

How to prepare for a job interview at Candour Solutions

✨Understand the Role

Make sure you have a solid grasp of what a Professional Services Engineer does, especially in the context of Microsoft Cloud Security. Familiarise yourself with the key responsibilities and the technologies mentioned in the job description.

✨Showcase Your Technical Skills

Be prepared to discuss your experience with Microsoft online services and any relevant certifications you hold. Highlight specific examples where you've diagnosed and resolved technical challenges, as this will demonstrate your problem-solving abilities.

✨Emphasise Communication Skills

Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you may need to guide customers through solutions.

✨Demonstrate a Customer-Focused Mindset

Prepare to discuss how you've previously ensured customer satisfaction in your work. Share examples of how you've gone above and beyond to meet client needs, as this aligns with the company's focus on exceptional service.

Professional Services Engineer
Candour Solutions

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