CAFM Platform Engineer

CAFM Platform Engineer

Eastleigh Full-Time 40000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Own and optimise our CAFM systems, ensuring smooth operations and enhancements.
  • Company: EMCOR UK transforms facilities management with innovation and a people-first approach.
  • Benefits: Enjoy 25 days holiday, flexible benefits, and extensive learning opportunities.
  • Why this job: Join a diverse team dedicated to creating better workplaces and making a positive impact.
  • Qualifications: 2+ years in application support, preferably with CAFM systems and SQL experience.
  • Other info: Remote work available; we celebrate diversity and encourage all backgrounds to apply.

The predicted salary is between 40000 - 60000 £ per year.

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Duties/Responsibilities

Location: Remote

Salary: £50,000 DOE

Working hours: 0900 to 1700 Monday to Friday

Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, \”One Data World,\” we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Purpose

  • Provide day to day ownership and expertise of the technical aspects of our CAFM systems, working closely with the wider technical, subject matter and operational teams:
  • Responsible for the setup, configuration and documentation of the CAFM system components and workflows, aligned to the requirements of these groups
  • Support mobilisation and demobilisation activities
  • Work with the IT Business Partners to provide business analysis on requirements, with functional and technical specifications for proposed changes
  • Provide consultancy to the business on functional areas of the systems such as work order management, scheduling, compliance, and reporting
  • Undertake, and safely deliver changes, enhancements, patches and upgrades to the production system through the software change process
  • Input into and support testing of functional and non-functional requirements, maintaining comprehensive test scripts for full and regression test scenarios
  • Identify opportunities, and make recommendations for solutions or improvements to business process and operational use that can be achieved through the CAFM system applications
  • Support the IT Training Manger to ensure a thorough training program is in place covering all aspects of the CAFM system as per our configuration – work closely to ensure this is kept up to date as the system evolves
  • Monitoring of key processes and interfaces to ensure the system is fully operational, backups are successful, and any exceptions are investigated
  • Work with System Administration teams to ensure strict authentication and authorisation processes are in place, aligned to our policies and adhered to
  • Understands and delivers best practice security standards as part of the IT Security standards delivered under ISO 27001, GDPR, Cyber Essentials Plus and NIST

Work Closely With The Software Vendor, Building a Strong Working Relationship To Maximise Our Use Of The Product To The Best Of Its Ability Through

  • Understanding the product roadmap
  • Access to product knowledge base, documentation and specifications
  • Being an active member of their customer community
  • The point of contact for technical support and escalations
  • Working as part of the wider applications team:
    • Provide training and support to the 1 st line team to ensure we can maximise our first time fix rate, providing quick and relevant support for our employees and customers on common issues/questions
    • Provide 2nd and 3rd line support, leading on the investigation and resolution of incidents, maintaining good communication with users throughout

    Work with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them

    Person Specification

    • Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service levels
    • Experience in the technical aspects of application/CAFM management, ideally within a facilities management environment
    • A minimum of 2 years’ experience working with MRI Evolution is preferred
    • Experience using SQL, with an understanding of Microsoft SQL Server, is preferred
    • Experience of working within an IT service management framework; specifically incident, request, problem and change management
    • Experience of working with applications across a variety of architecture/platforms, including on-premise and cloud hosted/SaaS
    • Good understanding of current and emerging technology and standards in the industry
    • Excellent communication skills with the ability to liaise effectively with stakeholders at all levels of the organisation
    • Ability to work to deadlines and manage multiple priorities
    • Strong problem-solving skills and a proactive approach to improving processes and systems

    At EMCOR UK, we embrace and celebrate diversity in all its forms.

    We welcome applicants from all backgrounds and experiences, regardless of age,race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

    We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

    Joinus in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

    Joinus in building a better world at work.

    Benefits

    25 Days holidays + Bank holidays

    Holiday Buy Scheme – up to 5 days a year

    Industry leading Maternity & Paternity Policies

    Refer a Friend scheme – worth £500 per referral

    GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining

    Extensive Learning & Development opportunities, including opportunities for progression.

    Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.

    Bike To Work Scheme

    Paid volunteering and charity days

    Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and a health & wellbeing.

    Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.

    Seniority level

    • Seniority level

      Mid-Senior level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Engineering and Information Technology

    • Industries

      Facilities Services

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    CAFM Platform Engineer employer: EMCOR UK

    At EMCOR UK, we pride ourselves on being an exceptional employer that values innovation and collaboration in the facilities management sector. Our remote working model offers flexibility, while our commitment to employee growth is evident through extensive learning opportunities and a supportive work culture that champions diversity and inclusion. With competitive benefits such as generous holiday allowances, health plans, and a focus on creating a better workplace, we empower our employees to thrive both personally and professionally.
    E

    Contact Detail:

    EMCOR UK Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land CAFM Platform Engineer

    ✨Tip Number 1

    Familiarise yourself with the specific CAFM systems mentioned in the job description, particularly MRI Evolution. Understanding its functionalities and how it integrates with other systems will give you a significant edge during interviews.

    ✨Tip Number 2

    Network with current or former employees of EMCOR UK on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.

    ✨Tip Number 3

    Brush up on your SQL skills, as experience with Microsoft SQL Server is preferred. Consider working on small projects or exercises that demonstrate your ability to manage and manipulate data effectively.

    ✨Tip Number 4

    Prepare to discuss your problem-solving skills and past experiences in application support. Be ready to share specific examples of how you've resolved technical issues or improved processes, as this aligns closely with the responsibilities of the role.

    We think you need these skills to ace CAFM Platform Engineer

    CAFM System Configuration
    Technical Support and Troubleshooting
    SQL and Microsoft SQL Server
    Application Management
    IT Service Management Frameworks
    Incident and Change Management
    Documentation Skills
    Data Analysis
    Communication Skills
    Problem-Solving Skills
    Training and Development
    Understanding of ISO 27001 and GDPR
    Cloud and On-Premise Application Knowledge
    Stakeholder Engagement
    Proactive Process Improvement

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the CAFM Platform Engineer position. Understand the key responsibilities and required skills, such as experience with MRI Evolution and SQL, to tailor your application accordingly.

    Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in application support, particularly in facilities management. Provide specific examples of how you've successfully managed CAFM systems or similar applications, showcasing your problem-solving skills.

    Showcase Technical Skills: Make sure to detail your technical skills related to CAFM management, including any experience with SQL Server and IT service management frameworks. This will demonstrate your capability to handle the technical aspects of the role effectively.

    Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for EMCOR UK's mission to create a better world at work. Mention how your values align with their commitment to diversity and innovation.

    How to prepare for a job interview at EMCOR UK

    ✨Understand the CAFM Systems

    Make sure you have a solid grasp of CAFM systems, particularly MRI Evolution. Be prepared to discuss your experience with these systems and how you've used them in previous roles.

    ✨Showcase Your Technical Skills

    Highlight your technical skills, especially in SQL and Microsoft SQL Server. Be ready to provide examples of how you've solved technical issues or improved processes in past positions.

    ✨Communicate Effectively

    Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to demonstrate your communication skills through examples of past collaborations.

    ✨Prepare for Problem-Solving Scenarios

    Expect to be asked about how you approach problem-solving. Think of specific instances where you've identified issues and implemented solutions, particularly in a facilities management context.

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