Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Records Management System, ensuring seamless functionality and collaboration across integrated systems.
- Company: Join a public sector Constabulary dedicated to enhancing community safety through innovative technology.
- Benefits: Enjoy a permanent role with opportunities for professional growth and impactful work in the public sector.
- Why this job: Be at the forefront of transforming how forces share information and improve operational efficiency.
- Qualifications: Experience with RMS systems and strong communication skills are desirable; ITIL knowledge is a plus.
- Other info: Must maintain high information security standards and undergo Local Force Management Vetting.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a public sector Constabulary, is looking for an ICT Core Systems Service Manager to join on a permanent basis.
Purpose of the role:
- Act as the Single Point of Contact (SPOC) and decision maker for Records Management System (RMS), leading the User Group. This pivotal role will ensure a unified approach to changing functionality across the three integrated systems.
- Represent the client at national, regional, and local meetings to facilitate the development of RMS.
- Collaborate with Minerva delivery teams to align organizational goals and maximize RMS benefits, transforming how the forces work together, share information, and realize efficiencies.
- Engage with specialist RMS system owner meetings to evolve and develop the force relationship around product development.
- Coordinate developments within RMS to ensure it remains updated and fully supportive of operational modes, including holistic management across related systems, maintaining interface parity.
- Optimize performance and manage changes effectively by overseeing, monitoring, and addressing development and change requirements within RMS and associated systems. Ensure integration between local and national interfaces, especially for forces involved in the South West Collaboration.
- Prioritize development efforts and work with stakeholders to maximize opportunities.
- Support the RMS service team in resolving issues through problem-solving, enhance functionality to meet local and APP objectives, and support policing activities.
Key Tasks include:
- Identify and resolve application issues following agreed procedures, using management software to collect performance data, and carry out maintenance tasks.
- Apply ethical and robust techniques in data transformation, adhering to organisational policies and managing information risks.
- Define and manage scoping, requirements, and prioritization activities for small-scale changes, assisting with complex initiatives. Follow standards, elicit and document requirements, challenge stakeholders constructively, and manage change requests.
- Review requirements and specifications, define test conditions, design test cases, and report outcomes. Analyze test results, report issues and risks related to work.
Qualifications:
- Desirable: Experience with RMS (Niche), Pronto, and CAD systems.
- Familiarity with ITIL or similar service management frameworks.
- Excellent communication and problem-solving skills.
- Stakeholder and customer engagement experience.
- Proven ability to manage complex workloads and performance delivery.
- Awareness of GDPR, Data Protection, and cybersecurity principles.
Please note:
- The post holder must maintain high standards of information security and be vetted to Local Force Management Vetting (MV).
If this sounds like you, apply now!
#J-18808-Ljbffr
ICT Core Systems Service Manager employer: Investigo Limited
Contact Detail:
Investigo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Core Systems Service Manager
✨Tip Number 1
Familiarise yourself with the Records Management System (RMS) and its functionalities. Understanding how RMS integrates with other systems like Pronto and CAD will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the public sector, especially those involved with ICT and RMS. Attend relevant conferences or webinars to gain insights and make connections that could support your application.
✨Tip Number 3
Brush up on your knowledge of ITIL frameworks and data protection regulations like GDPR. Being well-versed in these areas will not only help you in the role but also show your potential employer that you are proactive and knowledgeable.
✨Tip Number 4
Prepare to discuss your experience with stakeholder engagement and problem-solving during interviews. Think of specific examples where you've successfully managed complex workloads or resolved issues, as this will highlight your suitability for the position.
We think you need these skills to ace ICT Core Systems Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the ICT Core Systems Service Manager position. Familiarise yourself with terms like Records Management System (RMS) and ITIL frameworks to demonstrate your knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in managing systems like RMS, Pronto, or CAD. Emphasise your communication skills and any previous stakeholder engagement to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and experience in managing complex workloads. Mention specific examples of how you've optimised system performance or resolved application issues in the past.
Highlight Relevant Qualifications: If you have knowledge of GDPR, Data Protection, or Cyber Security, make sure to include this in your application. These qualifications are desirable for the role and can set you apart from other candidates.
How to prepare for a job interview at Investigo Limited
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities and expectations of the ICT Core Systems Service Manager position. Familiarise yourself with Records Management Systems (RMS) and related technologies, as well as the specific challenges faced by public sector organisations.
✨Showcase Your Communication Skills
As this role involves representing the client at various meetings, it's crucial to demonstrate your strong communication abilities. Prepare examples of how you've effectively engaged with stakeholders and resolved issues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complex workloads. Think of scenarios where you've had to prioritise tasks or manage change requests, and be ready to discuss your approach and outcomes.
✨Highlight Your Knowledge of Compliance
Given the importance of GDPR, Data Protection, and Cyber Security in this role, be prepared to discuss your understanding of these areas. Share any relevant experiences where you've ensured compliance or managed information security standards.
