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- Tasks: Provide technical support and solve IT issues for small to medium-sized businesses.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, free refreshments, and opportunities for continuous training.
- Why this job: Perfect for tech enthusiasts wanting to make a difference and develop their skills.
- Qualifications: At least one year of hands-on technical support experience required.
- Other info: Standard office hours with potential for career progression to higher support levels.
The predicted salary is between 28800 - 43200 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and remote control software. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples from your previous roles where you successfully resolved technical issues. This will help you convey your ability to adapt and provide excellent support to clients.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. This will not only help you in interviews but also in your day-to-day interactions with clients once you land the job.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what we value in our team can help you tailor your approach and show how you would be a great fit for our close-knit IT support team.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on experience with Microsoft 365, hardware, and software troubleshooting. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your passion for IT support. Mention specific examples of how you've made a difference in previous roles and express your enthusiasm for working in a client-focused environment.
Showcase Communication Skills: Since clear and friendly communication is valued, ensure your application reflects this. Use a professional yet approachable tone in your writing, and consider including examples of how you've effectively communicated with clients or team members in the past.
Highlight Continuous Learning: Mention any ongoing training or certifications you are pursuing, especially related to Microsoft 365 or IT support. This shows your commitment to developing your skills and adapting to new technologies, which is crucial for this role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've successfully resolved issues, particularly with Microsoft 365, hardware, and software troubleshooting.
✨Demonstrate Problem-Solving Abilities
Since the role involves solving various IT problems, be ready to share instances where you've tackled complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Clear and friendly communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to communicate with users who aren't tech-savvy.
✨Research the Company and Its Clients
Familiarise yourself with the types of businesses the company supports. Understanding their needs will help you tailor your answers and show that you're genuinely interested in making a difference for their clients.
