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For Companies At a Glance
- Tasks: Provide technical support to businesses, solving IT issues and ensuring smooth operations.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, free refreshments, onsite parking, and continuous training.
- Why this job: Perfect for tech enthusiasts wanting to make a difference and develop skills in a dynamic environment.
- Qualifications: At least one year of hands-on technical support experience; familiarity with Microsoft 365 is a plus.
- Other info: Opportunity for career progression to 2nd/3rd line support.
The predicted salary is between 24000 - 36000 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365, especially the portal and tools like SharePoint and Teams. Being able to demonstrate your knowledge in these areas during an interview can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will show your practical experience and problem-solving abilities.
✨Tip Number 3
Practice clear and friendly communication, as this role heavily relies on interacting with clients. You might want to role-play common support scenarios with a friend to enhance your verbal communication skills.
✨Tip Number 4
Since you'll be working with various small and medium-sized businesses, research some common IT challenges they face. This knowledge can help you tailor your responses in interviews and show that you're proactive about understanding client needs.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on work with Microsoft 365, hardware, and software troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate clearly and adapt to different client needs, as these are key qualities they value.
Showcase Relevant Skills: Emphasise your familiarity with service desk software, networking, and security principles. If you have experience with Apple Mac or backup platforms, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've successfully resolved hardware, software, or malware issues, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly and Friendly
Since the role values clear communication, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Familiarise Yourself with Microsoft 365
Brush up on your knowledge of Microsoft 365, especially the portal, Outlook, SharePoint, and Teams. Be ready to discuss how you've used these tools in previous roles, as they are crucial for the position.
✨Demonstrate Adaptability
Prepare to discuss situations where you've had to adapt to changing circumstances or client needs. This will highlight your flexibility and willingness to learn, which are essential traits for this varied role.
