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- Tasks: Provide technical support and solve IT issues for small to medium-sized businesses.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, onsite parking, free refreshments, and continuous training.
- Why this job: Perfect for tech enthusiasts wanting to make a difference and develop their skills.
- Qualifications: At least one year of hands-on technical support experience required.
- Other info: Opportunity to progress to 2nd/3rd line support roles.
The predicted salary is between 24000 - 36000 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and its various applications like SharePoint and Teams. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples from your previous roles where you successfully resolved technical issues. This will help you convey your ability to adapt and provide excellent support in a client-focused environment.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to do this in the interview, so being clear and friendly in your explanations will make a great impression.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what we value in our team can help you tailor your responses in the interview, showing that you’re not just a fit for the role but also for our team dynamic.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in providing technical support, especially any hands-on experience with Microsoft 365, hardware, and software troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate clearly and effectively. Mention your adaptability and willingness to learn new technologies, as these are key traits for the role.
Highlight Relevant Skills: In your application, emphasise your familiarity with service desk software, networking, and security principles. If you have experience with Apple Mac or backup platforms, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've resolved hardware, software, or malware issues, and be ready to demonstrate your knowledge of Microsoft 365 and other relevant technologies.
✨Emphasise Communication Skills
Since clear and friendly communication is valued, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with clients or team members in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. Think of scenarios where you successfully identified and resolved issues, and be ready to walk the interviewer through your thought process.
✨Familiarise Yourself with the Company
Research the company and its client base. Understanding the types of businesses they support will help you tailor your responses and show that you're genuinely interested in the role and the impact you can make.
