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- Tasks: Provide technical support and solve IT issues for small to medium-sized businesses.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, onsite parking, free refreshments, and continuous training.
- Why this job: Perfect for tech enthusiasts wanting to make a difference and develop their skills.
- Qualifications: At least one year of hands-on technical support experience required.
- Other info: Opportunity to progress to 2nd/3rd line support roles.
The predicted salary is between 24000 - 36000 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and remote support tools. Being able to demonstrate your knowledge during the interview will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully solved technical issues. This will not only highlight your problem-solving skills but also your ability to communicate effectively with users, which is crucial for this role.
✨Tip Number 3
Research the company culture and values of StudySmarter. Understanding what we value in our team members can help you tailor your responses and show that you’re a good fit for our close-knit environment.
✨Tip Number 4
Be ready to discuss your experience with documentation and standard operating processes (SOPs). Highlighting your organisational skills and attention to detail will reassure us that you can maintain accurate records and follow procedures effectively.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on work with Microsoft 365, hardware, and software troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate clearly and adapt to different client needs, as these are key qualities they value.
Showcase Relevant Skills: Emphasise your familiarity with service desk software, networking, and security principles. If you have experience with Apple Mac or backup platforms, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've resolved hardware, software, or malware issues, and be ready to demonstrate your knowledge of Microsoft 365 and other relevant technologies.
✨Emphasise Communication Skills
Since clear and friendly communication is valued, practice explaining technical concepts in simple terms. You might be asked how you would communicate with a non-technical user, so think of examples where you've successfully done this in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot and solve problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can adapt to different client needs.
✨Familiarise Yourself with the Company
Research the company and its clients to understand their business model and the types of IT challenges they may face. This will help you tailor your responses and show genuine interest in how you can contribute to their success.
