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- Tasks: Provide technical support and solve IT issues for small to medium-sized businesses.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, onsite parking, free refreshments, and continuous training.
- Why this job: Perfect for tech enthusiasts wanting to make a difference and develop their skills.
- Qualifications: At least one year of hands-on technical support experience required.
- Other info: Opportunity to progress to 2nd/3rd line support roles.
The predicted salary is between 24000 - 36000 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and its various applications like SharePoint and Teams. Being able to demonstrate your knowledge during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your problem-solving skills by simulating common IT support scenarios. This will not only prepare you for potential interview questions but also show your proactive approach to the role.
✨Tip Number 3
Since communication is key in this role, consider brushing up on your verbal and written communication skills. You might even want to prepare a few examples of how you've effectively communicated with clients in the past.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on experience with Microsoft 365, hardware, and software troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your passion for IT support. Mention specific examples of how you've made a difference in previous roles and your eagerness to learn new technologies.
Showcase Communication Skills: Since clear and friendly communication is valued, ensure your application reflects this. Use a professional yet approachable tone in your writing, and consider including examples of how you've effectively communicated with clients or team members.
Highlight Adaptability: In your application, emphasise your ability to adapt to different client needs and situations. Provide examples of how you've successfully handled varied tasks or challenges in past roles, which aligns with the dynamic nature of the position.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've resolved hardware, software, or malware issues, and be ready to demonstrate your knowledge of Microsoft 365 and other relevant technologies.
✨Emphasise Communication Skills
Since clear and friendly communication is valued, practice explaining technical concepts in simple terms. You might be asked to role-play a support call, so think about how you would communicate effectively with a non-technical user.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully solved problems for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how your actions made a difference.
✨Familiarise Yourself with the Company
Research the company and its client base. Understanding their services and the types of businesses they support will help you tailor your responses and show genuine interest in the role.
