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- Tasks: Provide technical support, troubleshoot issues, and assist clients with IT needs.
- Company: Join a growing IT support team in St Ives, dedicated to enhancing user experiences.
- Benefits: Enjoy 20 days holiday, free refreshments, onsite parking, and continuous training.
- Why this job: Perfect for tech enthusiasts wanting to solve problems and develop skills in a dynamic environment.
- Qualifications: At least one year of hands-on technical support experience; familiarity with Microsoft 365 is a plus.
- Other info: Standard office hours with potential for career progression to higher support levels.
The predicted salary is between 28800 - 43200 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and its various components like SharePoint and Teams. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples from your past experiences where you successfully resolved technical issues. This will help you convey your ability to adapt and provide excellent support to clients.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to do this in the interview, so being clear and friendly will make a great impression.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on work with Microsoft 365, hardware, and software troubleshooting. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your passion for IT support. Mention specific examples of how you've made a difference in previous roles and your eagerness to learn new technologies.
Showcase Communication Skills: Since clear and friendly communication is valued, ensure your application reflects this. Use a professional yet approachable tone in your writing, and consider including examples of how you've effectively communicated with clients or team members.
Highlight Adaptability: Emphasise your ability to adapt to different client needs and situations. Provide examples of how you've successfully handled varied tasks or challenges in past roles, demonstrating your flexibility and willingness to learn.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've resolved hardware, software, or malware issues, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly and Friendly
Since the role values clear communication, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Familiarise Yourself with Microsoft 365
Brush up on your knowledge of Microsoft 365, especially the portal, Outlook, SharePoint, and Teams. Be ready to discuss how you've used these tools in previous roles, as they are crucial for the position.
✨Demonstrate Adaptability
Prepare to discuss situations where you've had to adapt to changing circumstances or client needs. This will illustrate your flexibility and willingness to learn, which is essential in a varied support environment.
