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- Tasks: Investigate fraudulent claims and conduct interviews to gather evidence.
- Company: Join a dynamic insurance and tech company making waves in fraud prevention.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Be a key player in protecting customers and the business from fraud.
- Qualifications: No specific experience required; just bring your analytical skills and passion for justice.
- Other info: This is a permanent position located in vibrant Salford Quays, Manchester.
Fraud Investigator – Accidental Damage Location: Salford Quays, Manchester Salary: £29,000 per annum Full-time, Permanent We are currently representing a dynamic and innovative insurance and technology organisation, and we are on the lookout for a skilled Fraud Investigator – Accidental Damage to join their Counter Fraud Services team in Salford Quays, Manchester. As a Fraud Investigator, you will be responsible for protecting the business and its customers from fraud. You will manage a caseload of suspected fraudulent accidental damage claims, conducting interviews with customers and liaising with internal teams and external stakeholders to gather and evaluate crucial evidence. Your role will be pivotal in ensuring accurate decisions are made based on thorough investigations. Key Responsibilities: Manage a portfolio of suspected fraudulent accidental damage claims, ensuring compliance with claims handling procedures and SLAs. Conduct telephone interviews with customers to gather essential information for the investigation. Collaborate with external suppliers such as accident investigators, motor engineers, and panel solicitors to support the investigation process. Utilise various databases (CUE, HPI, MIAFTR) and engage with third parties to identify inconsistencies or anomalies in the evidence. Analyse reports and intelligence, including police and engineering evidence, to assess the validity of claims. Provide regular verbal and written updates to internal stakeholders and external parties involved in the investigation. Ensure accurate reserving of claims files and amend reserves as required. Meet agreed fraud KPIs and targets while maintaining compliance with company policies and relevant regulations. What we're looking for: Proven experience managing a caseload and adhering to SLAs. Strong understanding of the motor insurance industry and the implications of various indemnity levels on claims. Familiarity with FCA regulations, Consumer Duty principles, and the Financial Ombudsman Service (FOS). Strong communication skills, with the ability to negotiate and influence key stakeholders. Analytical skills to detect fraud patterns and inconsistencies in evidence. Excellent problem-solving, time-management, and organisational abilities. Self-motivated, proactive, and able to work both independently and as part of a team. What's on offer: Hybrid working model: Initially, you'll be in the office for training and support, followed by a flexible working arrangement of 4 days at home and 1 day in the office (with the option to work more from the office if preferred). A supportive and vibrant team with opportunities for career development. Comprehensive benefits package, including 28 days holiday (plus bank holidays). If you are an experienced fraud investigator with a keen eye for detail and a passion for uncovering fraud, we'd love to hear from you. This is an exciting opportunity to make a real impact within a growing business
Fraud Investigator employer: Time Recruitment Solutions Ltd
Contact Detail:
Time Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator
✨Tip Number 1
Familiarize yourself with the key databases mentioned in the job description, such as CUE, HPI, and MIAFTR. Understanding how to navigate these systems will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your interviewing skills, especially for telephone interviews. Practice asking open-ended questions and actively listening to responses, as this will be crucial when gathering information from customers.
✨Tip Number 3
Network with professionals in the insurance and fraud investigation sectors. Engaging with industry experts can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 4
Stay updated on the latest trends and technologies in fraud detection. Being knowledgeable about current tools and methods will demonstrate your commitment to the role and your ability to adapt to new challenges.
We think you need these skills to ace Fraud Investigator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Fraud Investigator position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in fraud investigation or related fields. Mention specific cases you've handled, tools you've used, and how you've collaborated with teams to achieve successful outcomes.
Showcase Analytical Skills: Since the role involves analyzing reports and evidence, be sure to provide examples of your analytical skills. Discuss any relevant projects where you assessed data or identified inconsistencies, demonstrating your ability to make informed decisions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Explain why you want to work for this particular organization and how you can contribute to their Counter Fraud Services team.
How to prepare for a job interview at Time Recruitment Solutions Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Fraud Investigator does, especially in the context of accidental damage claims. Familiarize yourself with the key responsibilities mentioned in the job description, such as managing a caseload and conducting interviews.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to fraud investigations. Think of examples from your past experiences where you successfully managed similar challenges, and be ready to discuss your thought process.
✨Know Your Tools
Familiarize yourself with the databases and tools mentioned in the job description, like CUE, HPI, and MIAFTR. Being able to discuss how you would use these resources in your investigations will show that you're prepared and knowledgeable.
✨Show Your Analytical Skills
Be prepared to demonstrate your analytical skills during the interview. You might be asked to analyze a case or evidence, so practice explaining how you assess validity and identify inconsistencies in information.
