Client Advisor - Heathrow
Client Advisor - Heathrow

Client Advisor - Heathrow

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional client experiences and achieve sales goals.
  • Company: Join Tiffany & Co., a luxury brand with a rich heritage since 1837.
  • Benefits: Enjoy a collaborative work environment, flexible hours, and opportunities for professional growth.
  • Why this job: Be part of a joyful culture that celebrates innovation and client relationships.
  • Qualifications: Experience in retail or luxury, strong sales track record, and excellent communication skills required.
  • Other info: Must be authorised to work in the UK; multilingual skills are a plus.

The predicted salary is between 28800 - 43200 £ per year.

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It\’s a skill that we\’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.\’s continued legacy.

As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them. Thoughtful

– Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)

– Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams\’ development

– Lead by example and actively coach the team on the sales floor, supporting professional growth and development

– Possess a deep market understanding, insights on competitors\’ practices and cultivate a strong network in respective communities to enhance the client experience

– Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures

– Create an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

– Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany\’s legacy of craftsmanship, brand commitment and integrity

– Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships

– Ensure Client Advisors develop a client development strategy and assess their results

– Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

– Empower team to reach their potential, exercise resilience and celebrate innovation

– Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

– Motivate and guide team to exceed goals and strategically assume new, challenging assignments

– Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working

– Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out Your Profile

  • Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
  • Proven track record in achieving sales results and cultivating relationships with a diverse client base
  • Experienced sales and clienteling professional in an omnichannel luxury environment
  • Experienced in deploying sales strategies and clienteling initiatives
  • Passion for luxury retail
  • Collaborative team player with strong interpersonal and communication skills
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
  • Must have authorization to work in the United Kingdom

Preferred Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Proficiency in multiple languages.

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Client Advisor - Heathrow employer: TIFFANY & CO

At Tiffany & Co., we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates joy, collaboration, and personal growth. Our Heathrow location provides unique opportunities for professional development in the luxury retail sector, where employees are empowered to inspire clients and achieve excellence together. With a commitment to inclusivity and a focus on employee well-being, we ensure that every team member feels valued and motivated to contribute to our storied legacy.
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Contact Detail:

TIFFANY & CO Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Advisor - Heathrow

✨Tip Number 1

Familiarise yourself with Tiffany & Co.'s brand values and history. Understanding their legacy of craftsmanship and commitment to excellence will help you connect authentically with clients and demonstrate your passion for the brand during interviews.

✨Tip Number 2

Network within the luxury retail sector, especially in the local community around Heathrow. Building relationships with other professionals can provide insights into the company culture and may even lead to referrals or recommendations.

✨Tip Number 3

Prepare to discuss your previous sales achievements and client relationship strategies. Be ready to share specific examples of how you've exceeded sales targets or enhanced client experiences in past roles, as this aligns with the expectations for a Client Advisor.

✨Tip Number 4

Showcase your flexibility and willingness to work non-traditional hours. Highlighting your availability for weekends and holidays can set you apart, as this is crucial for retail positions, especially in a high-traffic location like Heathrow.

We think you need these skills to ace Client Advisor - Heathrow

Sales Expertise
Client Relationship Management
Luxury Retail Knowledge
Team Leadership
Coaching and Mentoring
Market Insight
Strategic Thinking
Effective Communication
Active Listening
Problem-Solving Skills
Adaptability
Collaboration
Client Development Strategy
Proficiency in POS Systems
Flexibility in Working Hours

Some tips for your application 🫡

Understand the Brand: Before applying, take some time to understand Tiffany & Co.'s brand values and legacy. Familiarise yourself with their products and the overall client experience they aim to provide. This knowledge will help you tailor your application to reflect their ethos.

Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in retail or luxury environments, particularly in client-facing roles. Showcase your achievements in sales and relationship-building, as these are key aspects of the Client Advisor role.

Showcase Your Skills: Make sure to highlight your interpersonal and communication skills in your application. Provide examples of how you've successfully collaborated with teams or inspired clients, as this aligns with the qualities Tiffany & Co. is looking for in a candidate.

Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for luxury retail and your understanding of Tiffany & Co.'s mission. Use this opportunity to express your enthusiasm for the role and how you can contribute to the team’s success.

How to prepare for a job interview at TIFFANY & CO

✨Show Your Passion for Luxury Retail

Make sure to express your enthusiasm for luxury retail during the interview. Share specific examples of what draws you to brands like Tiffany & Co. and how you connect with their values, such as craftsmanship and client experience.

✨Demonstrate Your Client Relationship Skills

Prepare to discuss your experience in building and maintaining relationships with clients. Highlight any strategies you've used in the past to enhance client satisfaction and loyalty, as this is crucial for a Client Advisor role.

✨Emphasise Team Collaboration

Tiffany & Co. values teamwork, so be ready to share examples of how you've successfully collaborated with others in previous roles. Discuss how you can inspire and motivate a team to achieve sales goals together.

✨Be Ready to Discuss Sales Strategies

Familiarise yourself with various sales strategies and clienteling initiatives. Be prepared to talk about how you've implemented these in your past roles and how you would approach achieving store KPIs at Tiffany & Co.

Client Advisor - Heathrow
TIFFANY & CO
T
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