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- Tasks: Lead a diverse team to deliver exceptional customer experiences in an Opticians store.
- Company: Join Boots Opticians, a leader in eye care with a commitment to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Empower your team, inspire success, and make a real impact in patient care.
- Qualifications: Experience in team leadership is essential; clinical or optical experience is a plus.
- Other info: Open to part-time and job share options; we support reasonable adjustments during the application process.
The predicted salary is between 28800 - 43200 £ per year.
As an Opticians Store Manager you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge.
About the role
Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and to increase business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to improve patient care and profitability. You will also:
- Empower your team to nurture customer relationships to deliver sales through service.
- Inspire your team daily to deliver to target and beyond
- Create a successful store environment.
- Work alongside your team to assist customers and find the products and services that best meet their needs, including offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences.
- Complete our industry-leading ‘Step into Optics’ training programme along to help you to develop your professional and clinical knowledge.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- Experience leading a team
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria.
- Experience working within a clinical or Optical environment
- Experience leading a team within a customer-facing setting
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What\’s next
If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Store Manager employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the optical industry. Understanding current products and services will not only help you during discussions but also show your passion for the field, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the optical sector. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've empowered team members and improved customer service, as this is crucial for the Store Manager role.
✨Tip Number 4
Research Boots Opticians' values and culture. Understanding their commitment to inclusivity and customer care will allow you to align your responses during the interview, demonstrating that you're a good fit for their team.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and any relevant skills in a customer-facing environment. Use specific examples that demonstrate your ability to inspire and empower a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exemplary customer experiences. Mention how your commercial knowledge can benefit the store and improve patient care and profitability.
Showcase Relevant Experience: If you have experience in a clinical or optical environment, be sure to include this in your application. Highlight any specific achievements or initiatives you've led that improved team performance or customer satisfaction.
Prepare for the Interview: Research Boots Opticians and their values. Be ready to discuss how you would create a successful store environment and nurture customer relationships. Think of examples from your past that demonstrate your leadership style and ability to meet targets.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team in the past, focusing on how you empowered them to achieve targets and improve customer service.
✨Understand the Community
Familiarise yourself with the local community and its needs. Be ready to discuss how you would leverage your commercial knowledge to develop relationships that enhance patient care and profitability for the store.
✨Emphasise Customer Experience
Since providing an exemplary customer experience is key, think of specific instances where you've gone above and beyond for customers. Highlight your approach to nurturing customer relationships and how it led to increased sales.
✨Prepare for Clinical Knowledge Questions
Even if you don't have extensive clinical experience, be prepared to discuss your willingness to learn and complete the 'Step into Optics' training programme. Show enthusiasm for developing your professional knowledge and how it can benefit the team and customers.
