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- Tasks: Manage water levels and ensure safe passage for boaters on the River Thames.
- Company: Join a dedicated team focused on providing top-notch service at 45 lock and weir complexes.
- Benefits: Enjoy outdoor work, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a vital team, engage with the public, and maintain beautiful waterways.
- Qualifications: Strong customer focus, excellent communication skills, and ability to work independently or in a team.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.
The predicted salary is between 24000 - 36000 £ per year.
Lock and Weir Keeper (Temporary Contract)
Contract: Temporary until December 2025
Locations: Reading and Oxon, Outer London and Surrey, Oxfordhire
We have an exciting opportunity for an energetic and confident individual to work outdoors in a customer-facing environment and contribute to the management of waterways activities on the River Thames. This role is ideal for someone with a diverse range of experience who enjoys hands-on work. The successful candidate must be available to work weekends as part of a rota system.
Key Responsibilities:
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Managing and regulating water levels
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Providing safe passage for boaters through the lock and overseeing activities around the lock site, associated structures, and reach
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Assisting colleagues and customers with local expertise and knowledge
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Maintaining lock buildings, facilities, and grounds to ensure a safe and clean environment
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Developing and maintaining strong health, safety, and wellbeing practices
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Delivering excellent customer service
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Liaising and working collaboratively with professional partners
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Ensuring efficient record-keeping and secure information storage
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Collecting customer payments, including license sales and tolls, and reconciling accounts
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Assisting with or managing incidents as needed
About the Team:
Our River Thames operations encompass 45 lock and weir complexes, with the primary aim of providing a first-class service to our customers. As a Lock and Weir Keeper, you will work alongside a dedicated team of Lock and Weir Keepers and Technical staff, reporting to the Team Leader and providing support to other teams.
Knowledge, Skills, and Experience:
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Experience in taking responsibility for the safety of yourself and others
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Strong customer focus with excellent face-to-face and telephone communication skills
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Well-organised, methodical, and detail-oriented
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Ability to prioritise tasks and identify potential issues
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Results-driven with a strong commitment to delivering outcomes
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Proficiency in standard IT packages and ability to learn specialised systems
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A quick learner who can work independently as well as part of a team
This is a fantastic opportunity to be part of a vital team ensuring the smooth operation of the River Thames. If you enjoy working outdoors, engaging with the public, and playing a key role in maintaining our waterways, we would love to hear from you!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Lock and Weir Keeper employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lock and Weir Keeper
✨Tip Number 1
Familiarise yourself with the River Thames and its lock systems. Understanding the specific challenges and operations of the waterways will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with local boating communities or forums. Networking with boaters can provide valuable insights into customer expectations and experiences, which will be beneficial when discussing customer service during your application process.
✨Tip Number 3
Showcase your hands-on experience in outdoor roles. Whether it's through volunteering or previous jobs, highlight any relevant experience that demonstrates your ability to work in a physical environment and manage safety effectively.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle various situations that may arise at a lock, such as managing customer complaints or dealing with safety incidents, to show your problem-solving skills.
We think you need these skills to ace Lock and Weir Keeper
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in managing waterways, customer service, and safety.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience related to outdoor work, customer interaction, and any relevant technical skills. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the organisation. Mention specific experiences that align with the job requirements, such as your ability to work independently and as part of a team, and your commitment to health and safety.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Brook Street UK
✨Show Your Customer Service Skills
As a Lock and Weir Keeper, you'll be in a customer-facing role. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully handled customer interactions or resolved issues.
✨Demonstrate Your Safety Awareness
Safety is paramount in this role. Be prepared to discuss your understanding of health and safety practices, especially in outdoor environments. You might want to mention any relevant training or experiences that showcase your commitment to maintaining a safe working environment.
✨Emphasise Your Teamwork Abilities
This position requires collaboration with colleagues and partners. Talk about your ability to work as part of a team, providing examples of how you've contributed to team success in past roles. Highlight any experiences where you’ve had to liaise with different stakeholders.
✨Prepare for Practical Scenarios
Given the hands-on nature of the job, be ready for practical questions or scenarios during the interview. Think about how you would manage water levels or assist boaters through locks. Showing that you can think on your feet will impress the interviewers.
