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- Tasks: Support IT operations and enhance service efficiency in a banking environment.
- Company: Join a dynamic banking organisation focused on technology and innovation.
- Benefits: Enjoy hybrid working, excellent salary, and continuous professional development.
- Why this job: Be a key player in tech delivery and collaborate across diverse teams.
- Qualifications: Experience in IT support, strong knowledge of Windows, Office 365, and ITSM tools required.
- Other info: ITIL certification and SCCM experience are a plus; flexibility for weekend support needed.
The predicted salary is between 36000 - 60000 £ per year.
IT Operations Specialist / IT Support Specialist / Technical Support Analyst – 1st and 2nd line – Banking – London – Hybrid working
Exciting opportunity for an Technical Operations Specialist to join a flexible IT function within a Banking organisation and be responsible for supporting both the IT department and core banking application developers. You\’ll be the bridge between users, business teams, and technical stakeholders, ensuring seamless day-to-day operations and delivering enhancements to improve service and efficiency.
Key Responsibilities:
- Serve as primary IT liaison – managing incidents and service requests via ServiceNow
- Support PC network/infrastructure
- Provide second‑line support for Office 365, Teams, telephony, AV and dealer turrets
- Deploy software and updates using SCCM; manage AD starter/leaver access and mobile devices
- Support remote working, laptops/desktops, printers (via UniFlow) and network infrastructure
- Maintain IT procedures, consumables, and hardware asset records for CEMEA
- Enforce security standards and support group-wide IT initiatives
- Coordinate with vendors and head office IT to resolve issues promptly
- Document IT processes, update policies, and assist with ITIL/Service catalogue improvements
You will have:
- Solid IT operations/support experience- gained from within a banking or financial services company
- Strong grasp of Windows infrastructure, networking, Office 365, SCCM and ITSM tools
- Confident in handling escalations, troubleshooting complex issues, and working under pressure
- Excellent communicator with stakeholder management skills across projects and vendors
- Flexibility for occasional weekend support
- ITIL certification and SCCM experience are advantageous
Why you\’ll love this role:
- Be at the heart of our technology delivery in a fast-moving financial environment
- Collaborate across teams-from core banking, development to business analysis and users
- You will have the opportunity to shape and improve the IT operating model and support framework
- Continuous learning and professional development in a regulated, structured setting
Excellent salary and benefits package alongside a warm and welcoming working environment. Apply immediately.
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IT Operations Specialist - London - Hybrid working employer: Investigo Limited
Contact Detail:
Investigo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Specialist - London - Hybrid working
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, particularly ServiceNow. Understanding how to navigate and utilise these tools effectively can set you apart during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows infrastructure and networking. Being able to discuss your experience with these systems confidently will demonstrate your technical expertise to potential employers.
✨Tip Number 3
Prepare examples of how you've handled escalations and complex troubleshooting in past roles. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this position.
✨Tip Number 4
Highlight any experience you have with ITIL practices and SCCM. If you have relevant certifications, be sure to mention them, as they can give you an edge over other candidates.
We think you need these skills to ace IT Operations Specialist - London - Hybrid working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations and support, particularly within banking or financial services. Emphasise your skills with Windows infrastructure, Office 365, and SCCM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the responsibilities. Mention your experience with incident management and stakeholder communication.
Highlight Relevant Certifications: If you have ITIL certification or experience with SCCM, be sure to mention these prominently in your application. These qualifications are advantageous for this position.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully handled escalations and complex issues in previous roles. This will demonstrate your ability to work under pressure and manage incidents effectively.
How to prepare for a job interview at Investigo Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Operations Specialist. Familiarise yourself with key terms like ITIL, SCCM, and ServiceNow, as well as the specific technologies mentioned in the job description.
✨Showcase Your Communication Skills
As this role involves liaising between various stakeholders, be prepared to demonstrate your communication skills. Share examples of how you've effectively communicated technical information to non-technical users or managed escalations.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge, especially around Windows infrastructure, networking, and Office 365. Brush up on common troubleshooting scenarios and be ready to discuss your past experiences in detail.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to work under pressure and your willingness to support teams during busy periods, including weekends. Share examples of how you've collaborated with different teams to resolve issues or improve processes.
