Onboarding & Implementation Specialist

Location: Southwark/Wembley (hybrid – 3 days office based)

Position Type: Permanent, Full-time

Hours: Monday to Friday, 9:00am – 5:30pm

The Company

Mother is a London-based tech start-up on a mission to redefine the world of vending and automated retail. We’ve combined IoT-enabled smart technology with world-class design and data analytics to deliver an entirely new category of vending experience — one that’s frictionless, modern, and aligned with the digital expectations of today’s consumers.

Since launching in 2014, we\’ve become one of the UK\’s fastest-growing vending operators, with an enviable list of clients including Amazon, Apple, ASOS, BP, Virgin Active, and Visa. We’re also the white-label partner of choice for some of the world’s biggest brands — helping PepsiCo, Coca-Cola, Vodafone, Huel, and others bring automated retail to life across a variety of formats and channels.

With rapid growth and demand across multiple markets, we’re building a team that can help us scale while maintaining the high standards our clients and partners expect.

The Role

We’re looking for an organised, detail-oriented and client-focused Onboarding & Implementation Specialist to join our team. This role is key to ensuring our clients’ journeys with Mother start on the strongest possible footing — from project scoping and deployment, to installation and go-live.

You’ll work cross-functionally with teams across sales, operations, tech and customer support — becoming a critical bridge between the internal teams delivering the solution and the clients/customers using it. You’ll be responsible for the seamless rollout of new machines — both for our own vending network and for white-label partners across FMCG and retail.

This is a hands-on, problem-solving role, ideal for someone who enjoys working on complex multi-stakeholder projects and thrives in a fast-moving environment.

Key Responsibilities

• Own the full onboarding process for new clients — from kick-off through to successful go-live.
• Lead implementation of machine installations and tech activations, ensuring timelines, logistics and quality standards are met.
• Act as the primary point of contact for new clients during the onboarding phase — setting clear expectations, tracking milestones, and resolving blockers quickly.
• Translate client requirements into actionable internal plans — coordinating with sales, tech, and logistics teams to deliver bespoke solutions.
• Support white-label rollouts, ensuring projects align with brand guidelines, operational needs and technical specs.
• Develop playbooks and repeatable processes to improve the speed and quality of future onboardings.
• Ensure post-launch success by handing over to account management and customer support teams with clear documentation and context.
• Support testing and QA processes ahead of go-live to ensure a smooth experience for end users.

What We’re Looking For

• Proven experience in an onboarding, implementation, or project delivery role — ideally in a tech, logistics, FMCG, retail, or SaaS environment.
• A natural project manager — able to juggle timelines, stakeholders, and priorities with ease.
• Strong communicator with excellent client-facing skills and the ability to build rapport quickly.
• Detail-oriented and process-driven — always looking for ways to improve how things are done.
• Tech literate — comfortable understanding digital products, hardware integrations, and data platforms.
• Flexible and hands-on — willing to roll up your sleeves and get stuck in, from warehouse visits to client presentations.
• Comfortable in a fast-paced start-up environment where priorities can shift quickly.
• Experience with CRM or project management tools (e.g. Pipedrive, Asana) is a plus.

Hours of Work:

Standard working hours are Monday to Friday, 9am–5:30pm. Some flexibility may be required for client launches or events.

Why Work With Us?

·Join a purpose-driven business at the forefront of a fast-evolving industry.

·Work with a diverse and ambitious team in a supportive and energetic culture.

·Get involved in exciting projects with global clients and iconic brands.

·Be part of a company that values innovation, autonomy and getting things done properly.

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