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For Companies At a Glance
- Tasks: Support 23,000+ users with tech issues in a fast-paced environment.
- Company: Join a leading global financial institution known for innovation.
- Benefits: Enjoy potential remote work options and career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in finance.
- Qualifications: Bachelor's degree or 2+ years of help desk experience required.
- Other info: Initial 12-month role with high chances of extension.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global financial institution to recruit a highly motivated and skilled individual to join their team as a Help Desk Support Analyst. The successful candidate will be responsible for supporting managing directors and trading & investment banking floors globally. Key Responsibilities: Supporting approximately 23,000+ users with over 27,000 desktops, plus laptops, Blackberry, and BYOD devices. Be able to demonstrate control over a highly challenging and dynamic environment. Function as part of a complete service team providing effective solutions to meet customer needs. Identify repetitive faults and implement permanent fixes. Contribute to knowledgebase documentation as required.Desired criteria Bachelor\’s degree or 2+ years of relevant help desk work experience. Ability to work in a fast-paced environment handling 30+ calls per day. The ability to provide a high level of technical support for trading and investment banking businesses. Although the role is initially for a 12-month period there is a high possibility of extension. If you\’re interested in this role, please forward an up-to-date copy of your CV or call me on (phone number removed). If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used in trading and investment banking. Understanding platforms like Bloomberg or Reuters can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a high-pressure environment. Being able to clearly explain technical issues to non-technical users is crucial for this role.
✨Tip Number 3
Network with professionals in the financial sector. Attend industry events or join online forums to connect with people who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved technical issues under pressure.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've handled high call volumes or supported financial services. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous positions.
Highlight Technical Skills: Clearly list your technical skills related to desktop support, troubleshooting, and any relevant software or tools you are proficient in. This could include experience with BYOD policies, Blackberry devices, or knowledgebase documentation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Hays Technology
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to IT support. Be prepared to answer questions about troubleshooting common issues, especially those relevant to trading and investment banking environments.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to discuss specific examples of how you've identified and resolved repetitive faults in previous roles. This will show your ability to implement permanent fixes and improve processes.
✨Show Your Customer Service Skills
Since you'll be supporting a large number of users, it's crucial to demonstrate your customer service skills. Share experiences where you've effectively communicated with users and provided solutions under pressure.
✨Prepare for a Fast-Paced Environment
Given the role involves handling 30+ calls per day, be prepared to discuss how you manage your time and prioritise tasks in a busy environment. Highlight any experience you have in similar high-pressure situations.
