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- Tasks: Manage rent accounts and communicate with tenants about payments and support.
- Company: Join a dedicated team focused on supporting tenants and managing income recovery.
- Benefits: Enjoy a hybrid work model, flexible hours, and competitive pay of £17.59 per hour.
- Why this job: Make a real impact by helping tenants navigate financial challenges and sustain their homes.
- Qualifications: Experience in income collection or housing management is essential; strong communication skills required.
- Other info: This is a temporary role with potential for ongoing assignments; apply now for quick consideration!
The predicted salary is between 28000 - 40000 £ per year.
Are you available for interim assignment? We are looking for experienced Income Recovery Officers. This will be on a temporary 3 monthly ongoing basis. Hybrid, 4 days per week in their Rugby offices. Full time, 37 hours per week, Monday to Friday paying £17.59 per hour (PAYE) equivalent to approx. £34K salary or £23.33 (umbrella). Key Responsibilities: * Manage rent accounts within an assigned area, ensuring consistent and professional communication with tenants. * Conduct outreach to discuss rent payments, arrears, and arrange manageable payment plans. * Provide support to tenants facing financial challenges, connecting them with relevant welfare and support services as needed. * Collaborate with tenancy support and welfare teams to sustain tenancies and reduce arrears. * Prepare reports and maintain accurate records to support the council’s income collection goals. Requirements: * Proven experience in income collection, housing management, or a related field. * Strong communication and negotiation skills. * Ability to work independently and effectively within a team. * Experience working with vulnerable individuals and providing support in challenging situations. MS Teams interviews to be held soon, start ASAP. Please apply for immediate consideration
Income Recovery Officer employer: JoRecruitment Limited
Contact Detail:
JoRecruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarize yourself with the specific challenges tenants face in your area. Understanding local issues can help you connect better with potential employers and demonstrate your commitment to supporting vulnerable individuals.
✨Tip Number 2
Brush up on your communication and negotiation skills. Since the role involves outreach and discussions about rent payments, showcasing your ability to handle sensitive conversations will be crucial during the interview process.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed rent accounts or supported tenants in financial distress. Real-life scenarios can illustrate your expertise and problem-solving abilities effectively.
✨Tip Number 4
Since the interviews will be conducted via MS Teams, ensure you're comfortable with the platform. Test your technology beforehand and create a professional environment for your interview to make a great impression.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income collection and housing management. Use specific examples that demonstrate your communication and negotiation skills, as well as your ability to support vulnerable individuals.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and express your enthusiasm for the opportunity to work with tenants facing financial challenges.
Highlight Relevant Skills: In your application, emphasize your ability to work independently and as part of a team. Mention any experience you have with MS Teams or similar platforms, as this may be relevant for the interview process.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JoRecruitment Limited
✨Show Your Experience
Make sure to highlight your previous experience in income collection or housing management. Be ready to discuss specific situations where you successfully managed rent accounts or helped tenants with payment plans.
✨Demonstrate Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with tenants in the past. Think about times when you had to negotiate or resolve conflicts.
✨Understand the Challenges
Familiarize yourself with the common financial challenges tenants face. Be prepared to discuss how you would support vulnerable individuals and connect them with relevant services.
✨Prepare for Team Collaboration
This role involves working with tenancy support and welfare teams. Be ready to talk about your experience working in a team setting and how you can contribute to achieving collective goals.
