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- Tasks: Manage tenancies, support tenants, and oversee housing services in a community-focused role.
- Company: Join the Northern Ireland Housing Executive, the largest social landlord in Northern Ireland.
- Benefits: Weekly pay, immediate start, and a chance to make a real impact in the community.
- Why this job: Be part of a team that values customer service and community engagement while developing your skills.
- Qualifications: Degree or B-Tech with relevant experience, or 5 GCSEs including Math and English with 3 years' experience.
- Other info: This is a temporary contract position based in Craigavon.
The predicted salary is between 30000 - 33945 £ per year.
Your new company The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on an ongoing temporary contract basis to work from their offices in Craigavon. Your new role You will provide a customer-focused housing management service which will include: Tenancy Management & Sustainment:Tenancy termination & management of Housing Executive empty properties (voids);Tenancy commencement activities;Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive-managed estates / properties;Secure tenants seeking to transfer to other social housing;Succession, assignment, joint tenancy & direct exchange applications;Income Collection and rent account management in respect of new, existing and outgoing tenants. Estate Management:Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary;Community involvement, community cohesion and community safety;Liaison with the Housing Executive\’s leasehold unit regarding leaseholders within the patch, as necessary. What you\’ll need to succeed To be considered for this position, you must possess: A degree-level qualification with a minimum of 1 year\’s relevant experience, or;A B-Tech Higher level qualification with a minimum of 2 years\’ relevant experience, or;5 GCSEs or equivalent, including minimum Grade C in Mathematics and English Language with at least 3 years\’ relevant experience. Relevant experience must be directly related to housing management and must have been gained within a front-line customer support environment: Experience of working in a customer-focused environment with a proven ability to deliver a high standard of customer service;Ability to work effectively with partners and develop professional relationships and networks across a wide range of services;Have good problem-solving skills, taking a pragmatic approach to understand and solve complex issues; Successfully managing and prioritising a challenging workload with a wide range of responsibilities;Ability to communicate effectively with customers and other professionals in challenging situations. What you\’ll get in return This position offers an immediate start with the opportunity to work with Northern Ireland\’s largest social landlord. You will be paid via Hays on a weekly basis for all hours worked. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be Skills: Patch Manager Housing Officer NIHE Housing Benefits: £30 296-£33 945 per annum
Patch Manager (NIHE) employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patch Manager (NIHE)
✨Tip Number 1
Familiarize yourself with the specific housing management practices and policies of the Northern Ireland Housing Executive. Understanding their approach to tenancy management and community involvement will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with the NIHE. Engaging with current or former employees can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare examples from your past experience that showcase your customer service skills and problem-solving abilities. Be ready to discuss how you've effectively managed challenging situations in a front-line support role.
✨Tip Number 4
Stay updated on current issues and trends in social housing in Northern Ireland. Being knowledgeable about recent developments can help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Patch Manager (NIHE)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Patch Manager position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your relevant experience in housing management and customer support. Use specific examples that demonstrate your ability to manage tenancies and provide excellent customer service.
Showcase Problem-Solving Skills: Include examples in your application that showcase your problem-solving skills. Describe situations where you successfully navigated complex issues in a customer-focused environment.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. This shows that you have taken the time to understand what the Northern Ireland Housing Executive is looking for.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Patch Manager. Familiarize yourself with tenancy management, estate management, and customer service expectations to demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
Prepare specific examples from your past work that highlight your experience in housing management and customer support. Be ready to discuss how you've successfully managed tenancies or resolved complex issues.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss situations where you've had to solve problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your pragmatic approach to challenges.
✨Communicate Effectively
Practice your communication skills, especially in challenging scenarios. Think about how you would handle difficult conversations with tenants or partners, and be ready to role-play these situations if asked.
