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- Tasks: Lead a team to manage inbound and outbound calls for smart meter installations.
- Company: Join Providor, a top player in energy efficiency and smart metering solutions in the UK.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the face of the company, making a real impact on customer experiences and energy efficiency.
- Qualifications: Previous leadership experience in a call center is preferred; strong communication skills are a must.
- Other info: This role is perfect for those passionate about sustainability and customer service.
The predicted salary is between 28800 - 42000 £ per year.
About Providor: Providor, a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the \”Big Six\” energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions. Role Overview: This role focuses on achieving KPIs and SLAs for inbound and outbound calls, primarily scheduling smart meter installations or exchanges. It ensures an exceptional customer experience and smooth journey. As the company\’s first point of contact, you will deliver outstanding service, represent the business professionally to stakeholders, and uphold service standards while setting an example within the Contact Centre team. Key Responsibilities: Team Management: Lead and mentor the Call Centre Team, handling scheduling, task allocation, and performance monitoring to maintain productivity and morale. Operations Coordination: Oversee call center activities, ensuring efficiency and adherence to company policies and client requirements. Communication: Facilitate seamless coordination by maintaining clear communication with dispatchers, engineers, clients, and departments. Per…
Call Centre Team Leader employer: Sureserve Group Careers
Contact Detail:
Sureserve Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader
✨Tip Number 1
Familiarize yourself with the energy sector, especially smart meter installations. Understanding the industry will help you speak confidently about the role and demonstrate your commitment to energy efficiency.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or morale.
✨Tip Number 3
Showcase your communication skills by practicing how you would handle various customer scenarios. Being able to articulate your approach to resolving issues will set you apart as a candidate.
✨Tip Number 4
Research Providor's values and mission. Aligning your personal values with those of the company can demonstrate your genuine interest in the role and the organization.
We think you need these skills to ace Call Centre Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Call Centre Team Leader position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize any previous leadership or team management experience. Provide specific examples of how you've successfully led a team, managed performance, or improved customer service in a call center environment.
Showcase Communication Skills: Since the role requires excellent communication, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with stakeholders in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention Providor's commitment to energy efficiency and sustainability, and explain how your values align with their mission.
How to prepare for a job interview at Sureserve Group Careers
✨Show Your Leadership Skills
As a Call Centre Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully managed a team in the past, focusing on how you motivated and mentored your colleagues to achieve their goals.
✨Understand KPIs and SLAs
Familiarize yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to call centers. Be prepared to discuss how you have met or exceeded these metrics in previous roles, as this will show your understanding of the industry's expectations.
✨Emphasize Customer Experience
Since this role is about delivering exceptional customer service, be ready to talk about your approach to ensuring a positive customer experience. Provide examples of how you've handled difficult situations or complaints effectively.
✨Communicate Clearly
Effective communication is vital in this position. Practice articulating your thoughts clearly and concisely during the interview. You might also want to prepare for questions about how you would facilitate communication between different teams and stakeholders.
