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- Tasks: Lead a dynamic team in sales and customer service at our Droitwich Spa contact centre.
- Company: Join a thriving company dedicated to exceptional customer experiences and team growth.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional development.
- Why this job: Be part of a supportive culture that values your input and fosters career advancement.
- Qualifications: Previous experience in team leadership and a passion for customer service are essential.
- Other info: This role offers a chance to make a real impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Contact Centre Team Leader – Sales & Customer Service Droitwich Spa
Contact Centre Team Manager employer: SourceCo Careers
Contact Detail:
SourceCo Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Überlege dir konkrete Beispiele, wie du dein Team in der Vergangenheit motiviert und unterstützt hast, um die Verkaufs- und Kundenserviceziele zu erreichen.
✨Tip Number 2
Informiere dich über die neuesten Trends im Kundenservice und Vertrieb. Zeige in deinem Gespräch, dass du mit den aktuellen Entwicklungen vertraut bist und wie du diese in deiner Rolle umsetzen kannst.
✨Tip Number 3
Bereite dich darauf vor, Fragen zur Teamdynamik und Konfliktlösung zu beantworten. Überlege dir Strategien, die du in der Vergangenheit angewendet hast, um Herausforderungen im Team erfolgreich zu meistern.
✨Tip Number 4
Zeige deine Leidenschaft für Kundenservice. Teile Geschichten, in denen du außergewöhnlichen Service geleistet hast, und erkläre, wie du diese Philosophie in dein Team einbringen möchtest.
We think you need these skills to ace Contact Centre Team Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Team Leader position. Understand the key responsibilities and required skills, such as leadership in sales and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in managing teams, driving sales, and providing excellent customer service. Use specific examples that demonstrate your leadership abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for team management and customer service. Mention how your previous experiences align with the company's goals and values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SourceCo Careers
✨Show Your Leadership Skills
As a Contact Centre Team Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led a team in the past, focusing on your approach to motivating and developing team members.
✨Understand Sales and Customer Service Dynamics
Make sure you have a solid understanding of both sales and customer service processes. Be prepared to discuss strategies you've implemented to improve customer satisfaction while also driving sales performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you resolved them, particularly in a contact centre environment.
✨Research the Company Culture
Familiarize yourself with the company's values and culture. This will help you tailor your responses to align with what they are looking for in a team leader, showing that you're a good fit for their environment.
