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- Tasks: Be the go-to person for key accounts, ensuring top-notch customer service.
- Company: Join Smurfit Westrock, a global leader in sustainable paper and packaging.
- Benefits: Enjoy a supportive environment focused on your growth and well-being.
- Why this job: Make an impact in a diverse team while enhancing customer relationships.
- Qualifications: No specific experience required; just bring your proactive attitude and communication skills.
- Other info: Occasional travel may be needed for meetings and reviews.
The predicted salary is between 28800 - 42000 £ per year.
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The Customer Services team based in Norwich are looking for a Key Account Handler. The role of Key Account Handler is to be responsible for the day to day running of a number of our key strategic accounts as their first point of contact. Working proactively to deliver a high level of customer service and enhancing customer relationships to not only manage but to exceed customer expectations will be crucial in the success of this position. The role may require occasional travel as necessary for meetings and reviews. Duties include but are not limited to: Working proactively to identify, resolve and communicate any service failures or issues. Proactive communication and problem solving with other internal departments to support achievement of high level customer service Manage and deliver reporting of key KPI’s. Ensuring that the quality and efficiency of service delivered to designated Key Account customers, consistently remains at and exceeds levels that are required for continued business retention – adding value to the business relationship and reducing customer effort. Attend review meetings with accounts when necessary. Co-ordinate regular conference calls Development of tailored customer service solutions and processes to support goal of becoming indispensable to our customers To be successful in this role, candidates will need to be: Able to remain calm under extreme pressure. Able to manage multiple tasks, prioritise and meet targets. Capable of understanding and processing information through various office applications and processes A confident communicator with excellent literacy and numeracy skills Effective team member with good interpersonal skills Able to work using initiative, and without constant supervision. Honest and acts with integrity and takes responsibility. Able to generate ideas and demonstrate a willingness to achieve continuous improvement in service delivery. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job
Key Account Handler employer: Smurfit Kappa
Contact Detail:
Smurfit Kappa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Handler
✨Tip Number 1
Familiarize yourself with Smurfit Westrock's commitment to sustainability and employee well-being. Understanding our core values will help you align your approach during the interview and demonstrate that you are a good fit for our team.
✨Tip Number 2
Highlight your experience in customer service and account management. Be prepared to share specific examples of how you've successfully managed key accounts and exceeded customer expectations in previous roles.
✨Tip Number 3
Showcase your problem-solving skills. Since the role involves resolving service failures, think of instances where you've proactively identified issues and implemented solutions to enhance customer satisfaction.
✨Tip Number 4
Research the packaging industry trends and challenges. Being knowledgeable about the market will not only impress us but also allow you to engage in meaningful conversations during the interview.
We think you need these skills to ace Key Account Handler
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Smurfit Westrock's commitment to sustainability and employee well-being. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or account management. Use specific examples to demonstrate how you've successfully managed client relationships and exceeded expectations.
Showcase Problem-Solving Skills: Since the role requires proactive communication and problem-solving, include examples in your application where you've identified issues and implemented solutions effectively. This will illustrate your capability to handle challenges.
Tailor Your Application: Make sure to customize your CV and cover letter for the Key Account Handler position. Use keywords from the job description to ensure your application stands out and clearly shows your fit for the role.
How to prepare for a job interview at Smurfit Kappa
✨Understand the Company Values
Before your interview, take some time to research Smurfit Westrock's commitment to sustainability and employee well-being. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As a Key Account Handler, exceptional customer service is key. Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues proactively. Highlight your problem-solving skills and ability to exceed customer expectations.
✨Demonstrate Proactive Communication
The role requires proactive communication with both customers and internal teams. Think of instances where you effectively communicated to resolve issues or improve service delivery. Be ready to explain your approach to maintaining clear and open lines of communication.
✨Prepare for Travel Discussions
Since the role may involve occasional travel, be ready to discuss your flexibility and willingness to travel for meetings and reviews. Share any relevant experiences that demonstrate your adaptability and readiness to engage with clients in person.
