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- Tasks: Join our team as a Service Desk Analyst and support our IT Service Centre.
- Company: Telent is a leading technology company focused on connecting and protecting critical infrastructure.
- Benefits: Enjoy competitive salary, 25 days leave, and uncapped overtime options.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is an office-based role with a unique 4 on/4 off shift pattern.
The predicted salary is between 28800 - 43200 £ per year.
Service Desk Analyst Location: Camberley, GU15 (Office based role) Working pattern: 4 days on / 4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: 1125 Competitive salary, at the desk training, uncapped overtime options, 25 days annual leave and shift-based salary uplift on offer (up to 20% of salary) Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to join our growing IT Service Centre based in Camberley. Due to an increase of work and demand of our Managed Services offering, we are in a great place to grow our team to support our growth. Plenty of training and continuous development is on offer. This is a shift-based role where the successful Service Desk Analyst will be assigned to a 24/7 rotating shift pattern of 4 days on and 4 days off (07:00-19:00 rotating to 19:00-07:00). This SDA position is office based, located at our Camberley office (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great – our work makes an impact! Help build and keep the nation\’s critical infrastructure connected and protected 24/7. Service Desk Analyst – What you\’ll d…
Service Desk Analyst employer: Telent Technology Services
Contact Detail:
Telent Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This role is all about helping others, so highlighting your experience in this area is crucial.
✨Tip Number 3
Understand the shift pattern and be ready to discuss your flexibility regarding working hours. Since this is a 24/7 role, demonstrating your willingness to adapt to the schedule will be beneficial.
✨Tip Number 4
Research Telent and their Managed Services offering. Knowing the company’s mission and values will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the responsibilities, required skills, and the shift pattern to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or IT support roles. Mention specific examples where you successfully resolved issues or provided excellent service.
Show Enthusiasm for Continuous Learning: Since the role offers plenty of training and development, express your eagerness to learn and grow within the company. Mention any relevant certifications or courses you have completed.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords from the posting to demonstrate that you are a good fit for the company culture and the role.
How to prepare for a job interview at Telent Technology Services
✨Understand the Shift Pattern
Make sure you are familiar with the 4 days on, 4 days off shift pattern. Be prepared to discuss how you can manage your time and energy effectively during these rotating shifts.
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, customer service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarize Yourself with IT Service Management
Brush up on IT service management concepts and tools. Being knowledgeable about common IT issues and solutions will demonstrate your readiness for the role and your commitment to continuous development.
✨Express Your Enthusiasm for Technology
Telent is looking for enterprising individuals who are passionate about technology. Share your interest in the digital revolution and how you see yourself contributing to keeping critical infrastructure connected and protected.
