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- Tasks: Resolve IT incidents, support hardware, and maintain systems for Mac and PC users.
- Company: Join a company that prioritises well-being and customer service in the tech industry.
- Benefits: Enjoy a hybrid work model with a focus on work-life balance and personal growth.
- Why this job: Be part of a dynamic team that values your expertise and fosters a supportive culture.
- Qualifications: Experience with Apple and cloud platforms is preferred, but all motivated candidates are encouraged to apply.
- Other info: Must reside within an hour of Bristol, Bath, or Exeter.
The predicted salary is between 30000 - 42000 £ per year.
PLEASE ONLY APPLY IF YOU RESIDE IN OR UNDER AN HOUR OF TRAVEL TIME TO ONE OF THE FOLLOWING AREAS:Bristol, Bath or ExeterWe are hiring for an L2 Engineer!Based in Bath, Bristol, Exeter, or nearby, youll enjoy a hybrid role that showcases your expertise in Apple, cloud platforms, networking, and more.Your friendly demeanour, commitment to customer service, and ability to navigate diverse tasks could make you the perfect fit. If youre self-motivated, thrive in a fast-paced environment, and embrace responsibility, apply now for a role that values impeccable standards and a company that puts well-being at the core of our values.If you are hard-working and highly customer-focused, and you have most but not all of the posted technical experience, you should still apply.Job DescriptionResolve escalated incidents efficiently within the SLA.Provide detailed diagnosis and documentation for issues.Deploy, configure, and maintain systems: Windows, macOS, O365, Azure, Entra?ID, Exchange, Synology, Ubiquiti, Tailscale, 3CX, MDM.Support hardware, networking, VPNs, printers, peripherals, and server/workstation breakdowns.Consult L3 experts when encountering complex or undefined issues.Drive knowledge transfercreate KB (HTL) articles and update triage and escalation proce…
2nd Line IT Engineer (Mac and PC MSP) - Bristol, Exeter or Bath Only employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer (Mac and PC MSP) - Bristol, Exeter or Bath Only
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as macOS, O365, and Azure. Having hands-on experience or even personal projects involving these platforms can give you a significant edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with our team. Since this role emphasises a friendly demeanour and commitment to customer satisfaction, be prepared to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the role, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on troubleshooting techniques for both Mac and PC systems. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
We think you need these skills to ace 2nd Line IT Engineer (Mac and PC MSP) - Bristol, Exeter or Bath Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Apple and Windows systems, cloud platforms, and networking. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to handle diverse tasks. Mention specific examples of how you've resolved technical issues in the past.
Highlight Relevant Skills: In your application, emphasise your technical skills related to the tools and systems mentioned in the job description, such as O365, Azure, and VPNs. This will show that you understand the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Windows, macOS, O365, and Azure. Highlight any relevant projects or situations where you successfully resolved technical issues.
✨Demonstrate Customer Service Excellence
Since this role values a friendly demeanour and commitment to customer service, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and maintain professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when diagnosing and resolving IT issues, especially those that may require consulting L3 experts.
✨Emphasise Your Self-Motivation
This role requires someone who thrives in a fast-paced environment. Share examples of how you've taken initiative in previous roles, managed your time effectively, and embraced responsibility to achieve results.
