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- Tasks: Support customers and improve business processes while handling inbound calls.
- Company: Join a leading international bank in London with a strong reputation.
- Benefits: Enjoy hybrid working, a fantastic pension, 28 days holiday, and more perks!
- Why this job: Perfect for analytical minds wanting to make an impact in customer service.
- Qualifications: Fluent Cantonese and English required; retail banking experience preferred.
- Other info: Opportunity for growth and collaboration in a dynamic team environment.
The predicted salary is between 34400 - 52200 £ per year.
Up to £43,000 plus excellent bonus and benefits
Hybrid working (4 days in the office, 1 day WFH)
12 month FTC
Are you a dynamic and analytical professional with a strong customer-centric approach, comfortable with both strategic process improvement and high-volume phone-based operational support?
We are seeking a versatile candidate to join this leading international bank in London. This exciting role is perfect for someone who can work to enhance business processes, whilst also providing seamless daily support. Please note, approximately 50% of your time will be dedicated to handling inbound calls and inquiries from customers and internal teams, ensuring efficiency, compliance, and an excellent customer experience. Fluent English and Cantonese is essential for this role
Responsibilities of the Business Analyst and Customer Service Support to include :
- Act as a primary point of contact for telephone enquiries, handling hotline calls and providing prompt, accurate responses to a high volume of internal and external inquiries.
- Deliver daily operational and administrative support, ensuring smooth day-to-day business flow.
- Gather, analyse, and document business requirements for various strategic initiatives.
- Review and continuously improve workflows to boost efficiency and elevate the customer experience.
- Actively assist in project coordination and implementation, contributing to successful outcomes.
- Prepare clear and comprehensive user guides, process documentation, and training materials.
- Collaborate effectively with cross-functional teams to implement improvements and drive change.
- Ensure strict adherence to all internal policies, procedures, compliance requirements, and risk control guidelines.
- Demonstrate a comprehensive understanding of the bank\’s products and services to support customer-facing activities.
- Build and maintain customer trust through reliable, compliant, and transparent service at all touchpoints.
Requirements of the successful Business Analyst and Customer Service Support to include:
- Candidates MUST HAVE fluent Cantonese and English language skills. Mandarin also highly desired
- Previous experience in retail banking with strong customer service experience, particularly in a phone-based support environment, is essential.
- Comfortable working with data analysis, proficient in Excel, and possessing knowledge of basic SQL or Power BI (an advantage).
- Candidates will have an understanding of core banking processes, online banking and digital banking tools.
- An analytical mindset coupled with strong problem-solving skills.
- Excellent communication skills, both verbal and written, essential for engaging with customers and collaborating with stakeholders.
Benefits to include:
- Brilliant bonus available (discretionary)
- Fantastic pension of 12.5% non-contributory
- 28 days holiday, plus special leave (birthday, marriage, study), plus 4 hours wellbeing leave per month (equivalent to 6 days leave per year)
- Discounted gym membership and retail vouchers
- Full medical insurance for you and any dependents
- And MORE!
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
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Business Analyst and Customer Services Support (Fluent Cantonese employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst and Customer Services Support (Fluent Cantonese
✨Tip Number 1
Familiarise yourself with the bank's products and services. Understanding what they offer will not only help you answer customer inquiries more effectively but also demonstrate your commitment to providing excellent service during your interactions.
✨Tip Number 2
Brush up on your data analysis skills, especially in Excel and basic SQL. Being comfortable with data will allow you to contribute meaningfully to process improvements and show that you're ready to tackle the analytical aspects of the role.
✨Tip Number 3
Practice your communication skills in both Cantonese and English. Since this role requires fluent language skills, being able to articulate your thoughts clearly and confidently will set you apart during interviews and phone-based support scenarios.
✨Tip Number 4
Network with professionals in the banking sector, particularly those who have experience in customer service roles. Engaging with others in the industry can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Business Analyst and Customer Services Support (Fluent Cantonese
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail banking and customer service, especially in phone-based support. Emphasise your fluency in Cantonese and English, as well as any relevant skills in data analysis and tools like Excel or Power BI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical mindset and problem-solving skills. Mention specific examples of how you've improved business processes or enhanced customer experiences in previous roles.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to business analysis and customer service. Include details about your responsibilities, achievements, and how they relate to the job description provided by the bank.
Prepare for Language Proficiency: Since fluent Cantonese and English are essential, be prepared to demonstrate your language skills during the application process. Consider including a brief section in your cover letter that showcases your communication abilities in both languages.
How to prepare for a job interview at Montpellier Resourcing
✨Showcase Your Language Skills
Since fluency in Cantonese and English is essential for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or handle a mock customer inquiry in Cantonese.
✨Highlight Your Customer Service Experience
Discuss specific examples from your previous roles where you provided exceptional customer service, especially in a phone-based environment. This will show your ability to handle high-volume inquiries effectively.
✨Prepare for Data-Related Questions
Given the analytical nature of the role, brush up on your data analysis skills. Be ready to discuss your experience with Excel, SQL, or Power BI, and how you've used these tools to improve business processes.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've identified problems and implemented solutions in a previous job. This will highlight your analytical mindset and ability to enhance workflows, which is crucial for this position.
