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- Tasks: Support clients using Mac systems and troubleshoot tech issues.
- Company: Join a tech services company supporting major Gulf institutions.
- Benefits: Enjoy remote work flexibility and competitive salary.
- Why this job: Be part of a high-profile team making a real impact in tech support.
- Qualifications: 5+ years in support engineering with advanced JamF experience required.
- Other info: This is a fully remote, permanent role with flexible hours.
The predicted salary is between 44000 - 48000 £ per year.
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Alexander Ash Consulting provided pay range
This range is provided by Alexander Ash Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Direct message the job poster from Alexander Ash Consulting
A technology services company supporting a major Gulf-based institutions are looking for an experienced support engineer specialising in JamF to play a key role in supporting a high-profile user base.
You will play a highly visible support role to ensure that clients using Mac-based systems can properly access and integrate with an otherwise Azure-based organisation. This will involve being the point of contact for the customer for all technology related service requests, and being able to diagnose and correct problems across hardware, software and cloud configurations, being flexible in terms of working hours, having strong attention to detail, prioritisation and multi-tasking skills.
You should apply for this role if you are/have:
- 5+ years support engineering experience for a high profile/demanding client base
- Advanced JamF experience (JamF Pro, Apply Business Manager, automated packaging)
- Experience as point of contact for L2/L3 ticketing requests
- Broader technology xperience in Azure, Intune, Windows365, networking, VC etc is preferred
- Excellent customer/client facing skills and stakeholder management
This is a fully remote permanent role which demands flexible working hours. Client based Abu Dhabi. UK Salary equivalent £55,000-£60,000.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Technology, Information and Media
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JamF Engineer (Remote) – Cloud MDM Support employer: Alexander Ash Consulting
Contact Detail:
Alexander Ash Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JamF Engineer (Remote) – Cloud MDM Support
✨Tip Number 1
Familiarise yourself with JamF Pro and its features. Since this role requires advanced JamF experience, being able to discuss specific functionalities and how you've used them in past roles will set you apart during interviews.
✨Tip Number 2
Brush up on your Azure and Intune knowledge. Given the integration with Azure-based systems, demonstrating a solid understanding of these platforms will show that you're well-prepared for the technical challenges of the role.
✨Tip Number 3
Prepare examples of your customer support experiences. Since you'll be the point of contact for clients, having specific anecdotes that highlight your problem-solving skills and client management will help you convey your suitability for the position.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. As this is a remote role with flexible hours, showing that you can adapt to different schedules and are committed to meeting client needs will make a positive impression.
We think you need these skills to ace JamF Engineer (Remote) – Cloud MDM Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of support engineering experience, particularly with JamF. Include specific examples of how you've supported high-profile clients and any relevant technologies like Azure and Intune.
Craft a Strong Cover Letter: In your cover letter, emphasise your advanced JamF experience and your ability to handle L2/L3 ticketing requests. Mention your customer-facing skills and how you can manage stakeholder relationships effectively.
Showcase Technical Skills: Clearly outline your technical skills related to Mac-based systems, cloud configurations, and any other relevant technologies. Use bullet points for clarity and ensure you mention your flexibility in working hours.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Alexander Ash Consulting
✨Showcase Your JamF Expertise
Make sure to highlight your advanced experience with JamF, especially JamF Pro and automated packaging. Be prepared to discuss specific scenarios where you've successfully implemented solutions or resolved issues using these tools.
✨Demonstrate Customer-Facing Skills
Since this role involves direct interaction with clients, emphasise your excellent customer service skills. Share examples of how you've managed client expectations and resolved conflicts in previous roles.
✨Prepare for Technical Questions
Expect technical questions related to Azure, Intune, and networking. Brush up on these topics and be ready to explain how you would troubleshoot common issues that might arise in a cloud-based environment.
✨Flexibility and Adaptability
Given the remote nature of the job and the need for flexible working hours, convey your willingness to adapt to different schedules. Share experiences where you've successfully managed multiple tasks or adjusted to changing priorities.
