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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting environment.
- Company: Entain is a leader in sports betting and interactive entertainment, prioritising people and innovation.
- Benefits: Enjoy flexible hours, competitive salary, discounts, healthcare support, and development opportunities.
- Why this job: Join a vibrant team, build relationships, and contribute to a culture that values inclusivity and recognition.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Rota provided four weeks in advance; shifts vary from mornings to evenings, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to theShop Manageryou will be part of theShop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoybuilding strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
What we offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
#LI-DNI
At Entain, we do what\’s right. It\’s one of our core values and that\’s why we\’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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Read more about Retail Customer Service employer: Entain / GVC Holdings
Contact Detail:
Entain / GVC Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Read more about Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and customer service. Being knowledgeable about the industry will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about sports. This will help you articulate your thoughts clearly and build rapport, which is crucial for a Retail Customer Service Manager.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've handled challenging situations in the past. This will showcase your ability to remain calm and professional under pressure, a key requirement for the role.
✨Tip Number 4
Network with current or former employees of Entain, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Read more about Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Customer Service Manager position. Understand the key responsibilities and qualifications required, such as delivering outstanding customer service and handling transactions.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any skills that align with the job requirements. Emphasise your ability to build relationships and handle challenging situations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've successfully managed customer interactions in the past and how you can contribute to the team at Entain.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Entain / GVC Holdings
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it’s beneficial to show your knowledge and passion for sports. Be prepared to discuss your favourite sports or teams and how that interest can enhance your ability to connect with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully resolved customer complaints or improved customer satisfaction.
✨Emphasise Teamwork and Communication Skills
Highlight your ability to work both independently and as part of a team. Share instances where you built strong relationships with colleagues or customers, showcasing your effective communication skills.
