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- Tasks: Manage enterprise client relationships and drive growth through strategic advisory.
- Company: Support Revolution empowers businesses by providing cost-effective software support solutions.
- Benefits: Enjoy remote work, competitive salary, generous leave, and personal development opportunities.
- Why this job: Make a real impact while building lasting client relationships in a dynamic environment.
- Qualifications: 5-10 years in client success or sales, with strong communication and commercial skills.
- Other info: Join a fast-growing company focused on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Enterprise Client Success Manager
This isn’t just another client success role. This is your chance to take ownership of some of the most exciting enterprise accounts across EMEA and make a measurable impact every single day.
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About the role:
As an Enterprise Client Success Manager at Support Revolution, you will be the heartbeat of our client relationships. You’ll dive deep into their world, understand their pain points, and show them how Support Revolution can unlock massive value through our services. You’ll be the go-to expert and advocate for your clients, ensuring they are not only satisfied, but excited to grow with us.
If you thrive on building lasting client relationships, solving complex business challenges and driving real commercial impact, join our team!
What you’ll be doing:
As our Enterprise Client Success Manager, you will work closely with the Global Vice President of Client Success to:
- Own and grow a portfolio of EMEA based enterprise clients, acting as their strategic advisor and primary point of contact
- Drive revenue growth through proactive identification of cross-sell and upsell opportunities across Support Revolution’s full service offering
- Ensure smooth renewals and long-term retention by mitigating risks, resolving issues early, and aligning services to business needs
- Deliver a seamless client experience, from onboarding through adoption and expansion
- Collaborate cross-functionally with Marketing, Product, Service Delivery and Sales to ensure high-impact results
- Champion client success stories, securing references, testimonials, and case studies
- Stay ahead of client needs, helping them unlock full value from their support contracts and proactively introducing service enhancements
- Track and report on key performance indicators, including client health, revenue growth, renewal forecasts, and satisfaction metrics.
What we’re looking for:
- 5-10 years’ experience in an Enterprise Client Success, Account Management or Sales role, ideally in the third-party support ecosystem
- A track record of sales excellence and client retention in complex B2B environments
- A client-first mindset with deep knowledge of solution selling and third-party support models
- Strong commercial acumen with a love of data
- Excellent communication, negotiation, and relationship building skills
- A proactive, strategic mindset with a passion for delivering value to clients.
Interview process:
Our hiring process is designed to be efficient and transparent. Here’s what to expect:
- Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
- Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
- Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
- Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.
Benefits and perks:
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: We value your hard work with a competitive salary – to be discussed from the early stages of the recruitment process
- Generous Annual Leave: Take plenty of time to recharge, plus extra days as you grow with us
- Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
- Birthday Leave: Celebrate YOU by taking your birthday off
- Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
- Company Pension Scheme: Secure your future with our Company pension scheme
- Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
- Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK – no office required!
- Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
- Personal Development: We invest in you with tailored training and career growth
- Employee Referral Scheme: Get rewarded for bringing great talent to our team.
About Support Revolution:
At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.
If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!
For more details, click here.
(Note: Support Revolution does not accept unsolicited CVs from agencies.)
By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.
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Enterprise Client Success Manager employer: Support Revolution
Contact Detail:
Support Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Client Success Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by enterprise clients in the EMEA region. Understanding their unique pain points will allow you to demonstrate how your experience aligns with their needs during interviews.
✨Tip Number 2
Network with professionals in the client success and account management fields, especially those who have experience in third-party support ecosystems. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth and client retention in previous roles. Highlighting measurable outcomes will showcase your ability to deliver real commercial impact.
✨Tip Number 4
Research Support Revolution's services and client success stories thoroughly. Being able to speak knowledgeably about their offerings and how they can benefit potential clients will set you apart in the interview process.
We think you need these skills to ace Enterprise Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Enterprise Client Success, Account Management, or Sales. Use specific examples that demonstrate your ability to build client relationships and drive revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your skills align with the role. Mention your understanding of the third-party support ecosystem and how you can add value to Support Revolution.
Showcase Your Achievements: Quantify your past successes in client retention and sales excellence. Use metrics to illustrate your impact, such as percentage increases in revenue or client satisfaction scores.
Prepare for Interviews: Research Support Revolution and prepare to discuss how you can contribute to their mission. Be ready to share specific examples of how you've solved complex business challenges and driven client success in previous roles.
How to prepare for a job interview at Support Revolution
✨Understand the Client Success Landscape
Familiarise yourself with the key concepts of client success, especially in the context of enterprise accounts. Be prepared to discuss how you can drive value for clients and share examples from your past experiences.
✨Showcase Your Strategic Mindset
Demonstrate your ability to think strategically about client relationships. Prepare to discuss how you've identified upsell opportunities or mitigated risks in previous roles, showcasing your proactive approach.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with marketing, product, and sales teams. Highlight specific projects where teamwork led to successful outcomes.
✨Emphasise Data-Driven Decision Making
Given the importance of tracking key performance indicators, come equipped with examples of how you've used data to inform your strategies. Discuss how you measure client health and satisfaction, and how that impacts retention.
