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- Tasks: Help customers choose eyewear and assist with fittings and repairs.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision and customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Sales bonuses and opportunities for community involvement await you!
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we\’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week – we are open to discussing flexible options with you further.
Who are we?
We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we\’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
What are we looking for?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Life Assurance – 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
We are Pioneers bringing heritage into the future
We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.
We’re thrilled that you’re considering applying to work with us. As a first step, you’ll need to submit your online application via our careers site. That’s when we review your application against role requirements. Unsuccessful applications will be informed by email.
Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
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As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
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As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
As a Retail Optical Assistant at Vision Express, you\’ll assist our customers in finding …
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Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage with customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will not only help you connect with customers but also show your ability to provide personalised assistance, which is key for this position.
✨Tip Number 3
Prepare for potential scenarios you might face in a retail environment, such as handling customer complaints or managing busy periods. Demonstrating your ability to stay calm under pressure can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Since you'll be working closely with colleagues, highlighting your ability to work well in a team during any discussions or interviews can make a positive impression.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since excellent customer service is a core part of the role, make sure to provide specific examples in your application that demonstrate your ability to assist customers effectively and handle their needs.
Showcase Relevant Experience: If you have previous experience in retail or optical settings, be sure to mention it. Discuss any relevant tasks you've performed, such as frame adjustments, customer interactions, or administrative duties.
Express Flexibility: Vision Express values flexibility in working hours. In your application, mention your ideal working week and how you can adapt to the store's needs, showing that you're open to discussions about flexible options.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully assisted customers in the past, focusing on your communication skills and how you addressed their needs.
✨Demonstrate Product Knowledge
Familiarise yourself with common optical products, including frames, lenses, and contact lenses. Be ready to discuss how you would inform customers about these products and promote them effectively to meet store targets.
✨Highlight Teamwork Experience
Vision Express values teamwork, so be prepared to share experiences where you've worked collaboratively with others. Discuss how you contribute to a positive team environment and support your colleagues.
✨Prepare for Fast-Paced Scenarios
Retail environments can be hectic, so think of examples where you've successfully handled pressure or challenging situations. This will demonstrate your ability to thrive in a busy setting and maintain a calm demeanour.
