Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage depot operations, ensuring high service levels and compliance across the network.
- Company: Palletforce leads in express palletised freight distribution with over 120 UK depots.
- Benefits: Enjoy savings on 900+ retailers, an excellent pension scheme, and a culture of innovation.
- Why this job: Join a dynamic team focused on customer satisfaction and career growth in a supportive environment.
- Qualifications: 5 years in distribution/transport operations; strong communication and leadership skills required.
- Other info: Diversity and inclusion are core values, promoting equal opportunities for all employees.
The predicted salary is between 36000 - 60000 £ per year.
Network Operations – Regional Operations Manager
Callister Way, Burton upon Trent, Burton-on-Trent DE14, UK Req #971
18 July 2025
Regional Operations Manager| Full time | Remote/Hybrid
THE ROLE
The purpose of the Network Operations Team is to support Member Depot growth and confidence, through developing a consistent day to day customer experience, onboarding and managing capacity for deliveries, and resolving issues when they occur in a satisfactory and efficient manner.
The Regional Operations Manager will be responsible for Members in their area overseeing procedural operations and performance objectives. This role is critical for ensuring high service levels and knowledge.
Working alongside a team of Regional Operations Managers, the successful candidate will foster depot relationships from their initial implementation through various stages of Member growth whilst also being proactive with their colleagues to achieve the highest level of service and Member reputation.
KEY RESPONSIBILITES:
- Proactive management of the compliance of all Member Depots
- Agree overall standards and targets for all operational metrics – identify and work with target depots to improve their performance and achieve agreed standards across the board
- Develop and use a concise depot health check process focused on compliance to Palletforce daily routines
- Use a strategy of meetings, Teams calls, phone calls and electronic messaging to communicate at Depot Principal/Person in Charge level at depots to drive compliance – agree then how this is escalated and how.
- Be empowered to challenge the depot when service is not up to standard and seek improvement
- Complete ‘Deep Dives’ into specific depots to provide narrative to the business and guide solutions
- Complete any depot training needs
- Manage complaints arbitration process
- Work with the Network Control Tower team to assist with efficient query resolution
- Relationship management
- Build relationships with Member Depots to aid communications across the network and be available to assist with advice and guidance
- Update Member Depot CRM
- Implementation of new Member Depots
- Work with Member Recruitment Team from as early as possible on all new depot implementation projects
- Complete the onboarding and training, and initial sign off operationally with the Depot Principals
- Revisit and pass into normal operations
- Refine and develop the onboarding process
OUR IDEAL CANDIDATE WILL HAVE:
Qualifications. Certificate of Professional Competence in Road Transport desirable.
Experience. 5 year’s experience in distribution/transport operations either within a local depot or hub environment. Ideally 2 years experience within pallet network operations.
Communication. Have a strong customer-centred ethic with a focus on improving customer experience and taking pride in customer satisfaction. You will demonstrate a motivated attitude towards achieving commitments and have excellent communication skills, spoken and written. Ability to communicate at a variety of levels.
Influence & Persuasion. You will be comfortable with leading and influencing people – even they are not your direct reports – and have experience at challenging behaviour, training and using data to persuade. Again – all at different levels within a variety of different businesses.
People & Self Development . If you are looking for a future career and progression within a growing company This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.
REWARDS & BENEFITS
We’ll support your development, help you grow and also offer you a package that includes:
- Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
- Employee Recognition Scheme.
- Excellent Pension Scheme.
We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!
ABOUT US
Palletforce are the market leaders in express palletised freight distribution, operating a network of over 120 depots across the UK. With Europe’s largest SuperHub and innovative live tracking technology, we offer a first class freight delivery service that’s trusted by over 15,000 SME businesses every day.
EV CARGOhave grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
#J-18808-Ljbffr
Network Operations - Regional Operations Manager employer: EV Cargo
Contact Detail:
EV Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations - Regional Operations Manager
✨Tip Number 1
Network actively within the logistics and transport industry. Attend relevant events, webinars, or local meetups to connect with professionals who might provide insights or referrals for the Regional Operations Manager role.
✨Tip Number 2
Familiarise yourself with the specific operational metrics and compliance standards used in pallet network operations. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role's requirements.
✨Tip Number 3
Prepare to discuss your experience in managing depot relationships and improving service levels. Use specific examples from your past roles to illustrate how you've successfully influenced and trained teams to achieve operational excellence.
✨Tip Number 4
Showcase your problem-solving skills by preparing case studies or scenarios where you've resolved operational issues effectively. This will highlight your ability to handle challenges that may arise in the Regional Operations Manager position.
We think you need these skills to ace Network Operations - Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in distribution and transport operations. Emphasise any specific achievements or projects that demonstrate your ability to manage compliance and improve operational metrics.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Regional Operations Manager, particularly your experience in fostering relationships and managing depot operations.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated with various stakeholders. Highlight instances where you influenced or trained others to achieve compliance or improve service levels.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific examples of how you've resolved issues in previous roles. This could involve managing complaints or conducting 'Deep Dives' into operational challenges to find effective solutions.
How to prepare for a job interview at EV Cargo
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Regional Operations Manager. Familiarise yourself with the key tasks such as managing depot compliance, improving operational metrics, and fostering relationships with Member Depots.
✨Showcase Your Experience
Prepare to discuss your relevant experience in distribution or transport operations. Highlight specific examples where you've successfully managed compliance or improved performance metrics in previous roles.
✨Demonstrate Communication Skills
Since this role requires excellent communication skills, be ready to showcase how you've effectively communicated with various stakeholders in the past. Use examples that demonstrate your ability to influence and persuade others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like a depot failing to meet service standards or managing complaints, and be prepared to discuss your approach.
