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- Tasks: Support Customer Services and Sales & Marketing teams with communication and organisation.
- Company: Join the Oxford Health NHS Foundation Trust, a key player in healthcare.
- Benefits: Gain valuable NHS experience while working Monday to Friday, 9-5.
- Why this job: Perfect for those who thrive in fast-paced environments and love variety in their work.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: This is a 12-month role, ideal for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Communications Assistant Trust Location: Oxford Health NHS Foundation Trust Location: Oxford Pharmacy Store, 7 Lombard Way, Banbury, Oxon. OX16 4TJ (Onsite Banbury) Hours: 37.5 hours per week Working Pattern: Monday – Friday ( 9:00 – 17:00) Duration: 12 Month What you’ll be responsible for: Job Summary: We are seeking a proactive and organised Communications Assistant to support both our Customer Services and Sales & Marketing teams. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys variety in their work, and is passionate about delivering excellent customer service and clear communication. You’ll learn the following whilst working at the trust: 1. An in depth understanding of the roles and responsibilities involved in working within the NHS 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation. Key Responsibilities: Customer Services Support * Answering incoming phone calls and directing queries appropriately * Responding to customer email enquiries in a timely and professional manner * Processing customer orders and maintaining accurate records * Handling pricing queries and providing product information * Assisting with the preparation and distribution of customer catalogues Sales & Marketing Support * Coordinating promotional mailings and marketing communications * Supporting the team with campaign logistics and follow-ups * Maintaining and updating customer contact databases * Assisting with the creation and formatting of marketing materials * Liaising with internal teams to ensure consistent messaging and branding You’ll have the following skills/experience: Experience: * Excellent verbal and written communication skills * Strong organisational and multitasking abilities * Confident telephone manner and customer-focused approach * Proficiency in Microsoft Office (Word, Excel, Outlook) * Previous experience in a customer service or marketing support role is desirable. System Knowledge: Microsoft Office Experience- Essential Microsoft Excel advanced – Desirable
Communications Assistant employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Assistant
✨Tip Number 1
Familiarise yourself with the NHS structure and its communication protocols. Understanding how the NHS operates will help you demonstrate your enthusiasm for the role and show that you're ready to contribute effectively from day one.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Being able to handle queries confidently and professionally will set you apart during any discussions or interviews.
✨Tip Number 3
Get comfortable with Microsoft Office, especially Excel. Since proficiency in these tools is essential, consider taking a quick online course or tutorial to enhance your skills and showcase your readiness for the job.
✨Tip Number 4
Network with current or former employees of the Oxford Health NHS Foundation Trust. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Communications Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and marketing support. Emphasise your communication skills and any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the NHS. Mention specific responsibilities from the job description and explain how your skills align with them, particularly your organisational abilities and customer-focused approach.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, especially Excel. If you have previous experience in similar roles, make sure to detail this, as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Communications Assistant role.
How to prepare for a job interview at NHS Professionals
✨Showcase Your Communication Skills
As a Communications Assistant, strong verbal and written communication skills are crucial. Be prepared to demonstrate your ability to articulate ideas clearly during the interview. Consider sharing examples of how you've effectively communicated in previous roles.
✨Highlight Organisational Abilities
This role requires excellent organisational and multitasking skills. Prepare to discuss specific instances where you successfully managed multiple tasks or projects simultaneously, showcasing your ability to stay organised under pressure.
✨Familiarise Yourself with NHS Operations
Understanding the NHS's structure and operations can set you apart from other candidates. Do some research on the NHS Foundation Trust and be ready to discuss how your skills can contribute to their mission and values.
✨Prepare for Customer Service Scenarios
Since the role involves customer service support, think about common customer service challenges and how you would handle them. Practising responses to potential scenarios can help you feel more confident during the interview.
