Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line ICT support to students and staff, resolving technical issues.
- Company: WeDoData recruits for top-performing colleges in Wales, focusing on IT and education.
- Benefits: Enjoy a salary up to £29,800, 28 days leave, local pension scheme, and free gym access.
- Why this job: Join a supportive team at a leading college with great career development opportunities.
- Qualifications: No specific qualifications mentioned; enthusiasm and willingness to learn are key.
- Other info: Role requires strict vetting and DBS checks to ensure child safety.
The predicted salary is between 24000 - 42000 £ per year.
WeDoData is a specialist recruitment company that focuses on IT, Data and MIS within the education sector. WeDoData are working with an exclusive further education client who have been one of the top performing colleges in Wales for the fourth year running. Based in South Wales and located across multiple sites, offering a wide range of vocational and academic courses ranging from GCSE to degree qualifications. They are looking to recruit a full time permanent ICT Support Engineer to provide 1st line support to students and staff. You will be dealing with a wide range of technical issues with some of the typical tasks including: * Monitoring the ICT helpdesk * Responding to tickets in a timely manner * Investigating and resolving hardware, software and networking issues * Working closing with other members of the team to work through more complex issues. The role would be 5 days a week (Mon – Fri) on site at one of the college campuses. In return my client can offer: * A salary of up £29,800 per annum * Generous annual leave entitlement – 28 days plus bank holidays * Local Government Pension Scheme * Excellent career and personal development opportunities * Free campus gym * Free parking at main campuses For more information and to discuss this opportunity further please get in touch with Chelsea at WeDoData or apply as soon as possible! WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants
ICT Support Engineer employer: WeDoData
Contact Detail:
WeDoData Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer
✨Tip Number 1
Familiarise yourself with common ICT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for hardware, software, and networking issues. Prepare to discuss specific examples of problems you've solved in the past, as this will show your practical experience.
✨Tip Number 3
Network with current or former employees of the college or similar institutions. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Research the college's courses and programmes. Understanding their offerings will allow you to relate your technical support role to the educational environment, demonstrating your commitment to their mission.
We think you need these skills to ace ICT Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ICT Support Engineer position. Understand the key responsibilities such as monitoring the ICT helpdesk and resolving technical issues, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or similar roles. Mention specific examples of how you've successfully resolved hardware, software, or networking issues, as this will demonstrate your capability for the role.
Showcase Your Skills: Make sure to include relevant technical skills in your application. Highlight your proficiency in troubleshooting, customer service, and teamwork, as these are crucial for the ICT Support Engineer position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working in the education sector. Mention why you want to work at this particular college and how you can contribute to their success.
How to prepare for a job interview at WeDoData
✨Understand the Role
Make sure you have a clear understanding of what an ICT Support Engineer does. Familiarise yourself with the typical tasks mentioned in the job description, such as monitoring the ICT helpdesk and resolving technical issues. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills and experiences related to hardware, software, and networking issues. Think of specific examples where you've successfully resolved similar problems in the past. This will show the interviewers that you have the practical knowledge needed for the job.
✨Emphasise Teamwork
Since the role involves working closely with other team members, highlight your ability to collaborate effectively. Share examples of how you've worked in a team to solve complex issues, as this will demonstrate your interpersonal skills and your fit within their team-oriented environment.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the college's ICT systems, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
