At a Glance
- Tasks: Manage customer queries and process sales orders in a fast-paced environment.
- Company: Join a family-run leader in the interiors sector with a reputation for excellence.
- Benefits: Enjoy a competitive salary, annual bonus, and perks like free parking and childcare vouchers.
- Why this job: Be part of a supportive team that values growth and offers clear career progression.
- Qualifications: Experience in sales administration or customer service, plus strong communication skills required.
- Other info: Office-based role in Farnworth with a focus on teamwork and customer satisfaction.
The predicted salary is between 24000 - 26000 £ per year.
Job Title: Customer Service Administrator Location: Farnworth (office based) Job Type: Full-Time, Permanent Salary: £28,000-£30,000 + annual bonus Working Hours: Monday to Thursday: 08:30-17:00 Friday: 08:30-16:00 About the Company Our client is a well-established, family-run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions. Based in Farnworth, they are now seeking a detail-oriented Sales Administrator to join their dynamic team and play a pivotal role in the company\’s continued growth and success. The Role As a Sales Administrator, you will be at the heart of business operations, ensuring seamless day-to-day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is looking to grow their career within a supportive, forward-thinking business. Key Responsibilities Manage inbound customer queries via phone, email, and web. Process sales orders using SAP Deliver excellent B2B customer service both remotely and in person. Provide detailed and accurate product and service information. Identify opportunities for up-selling and cross-selling Support sales and marketing initiatives. Perform administrative duties including data cleansing and reporting. Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge. Collaborate with the Customer Service Manager and senior leadership to support wider business needs. Person Specification Essential Skills & Experience: Proven experience in a sales administration or technical customer service role. CRM experience. Proficiency in Microsoft Office Strong verbal and written communication skills. High attention to detail and excellent organisational abilities. Key Attributes: Clear, confident communicator. Highly proactive and adaptable. Strong sense of accountability and integrity. Calm under pressure and capable of multitasking. Collaborative team player with a customer-centric mindset. Benefits Company pension scheme Annual bonus Free on-site parking Christmas closure period Company social events Childcare vouchers. Ongoing professional development & clear career progression Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Service Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM and SAP skills. Since these systems are crucial for the role, being able to discuss your experience or knowledge of them can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in the past. Be ready to share specific situations where you went above and beyond to meet customer needs.
✨Tip Number 4
Showcase your organisational skills during the interview. Discuss how you manage multiple tasks and maintain attention to detail, as these are key attributes for a Customer Service Administrator.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration or customer service. Use keywords from the job description, such as 'B2B customer service' and 'CRM experience', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed customer queries or supported sales initiatives in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience with SAP or similar systems. Also, showcase your ability to multitask and work under pressure, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm under pressure and your proactive approach to problem-solving.
✨Familiarise Yourself with SAP
As processing sales orders using SAP is a key responsibility, it’s beneficial to have a basic understanding of the software. If you have experience with similar systems, mention that and express your willingness to learn quickly.
✨Demonstrate Attention to Detail
The job requires high attention to detail, so during the interview, emphasise your organisational skills and provide examples of how you've ensured accuracy in your previous roles. This will show that you understand the importance of precision in a sales administration position.
✨Prepare for B2B Scenarios
Since the role involves delivering excellent B2B customer service, think about scenarios where you've interacted with business clients. Be ready to discuss how you can identify opportunities for up-selling and cross-selling, as this aligns with the company's goals.