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- Tasks: Lead the final mile delivery performance and engage with couriers to enhance service.
- Company: Join Evri, a dynamic company focused on people, planet, and community impact.
- Benefits: Enjoy a collaborative culture with opportunities for growth and development.
- Why this job: Be part of a passionate team dedicated to customer satisfaction and continuous improvement.
- Qualifications: Looking for driven individuals who thrive in fast-paced environments.
- Other info: This role is perfect for those eager to shape the future of delivery services.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We\’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage. With fantastic growth and success over past years, it\’s time to shape our future. At Evri we are all about our people, our planet and our communities. Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart. We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed o…
Community Delivery Manager employer: Evri Careers
Contact Detail:
Evri Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Delivery Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to final mile delivery. Understanding metrics like speed, efficiency, and customer satisfaction will help you demonstrate your ability to drive continuous improvement in your role.
✨Tip Number 2
Showcase your experience in managing teams or working with self-employed couriers. Highlight any previous roles where you successfully engaged and motivated a diverse group of individuals to achieve common goals.
✨Tip Number 3
Emphasize your problem-solving skills and ability to make quick decisions. In a fast-paced environment like Evri, being able to adapt and respond effectively to challenges is crucial for success.
✨Tip Number 4
Align your values with those of Evri. Make sure to express your commitment to doing the right thing, celebrating cost leadership, and delivering exceptional service to customers, as these are core to the company culture.
We think you need these skills to ace Community Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Community Delivery Manager position. Understand the key responsibilities and how your skills align with the requirements, especially focusing on customer service and performance improvement.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in managing delivery operations or working with couriers. Use specific examples that demonstrate your ability to drive performance and improve service quality.
Showcase Your Values: Evri values are crucial to their culture. Make sure to reflect these values in your application. Discuss how you embody principles like doing the right thing, being dynamic, and delivering for customers in your past roles.
Tailor Your Application: Customize your CV and cover letter for this specific role. Use keywords from the job description to ensure your application stands out and clearly shows that you are a great fit for the Community Delivery Manager position.
How to prepare for a job interview at Evri Careers
✨Understand the Role
Make sure you have a clear understanding of what a Community Delivery Manager does. Familiarize yourself with the final mile delivery process and how it impacts customer satisfaction. This will help you answer questions confidently and show your genuine interest in the role.
✨Align with Company Values
Evri emphasizes values like doing the right thing and delivering for customers. Be prepared to discuss how your personal values align with these principles. Share examples from your past experiences that demonstrate your commitment to these values.
✨Showcase Your Analytical Skills
Since the role involves continuous improvement through performance metrics, be ready to discuss your experience with data analysis. Highlight any tools or methods you've used to drive service improvements in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to capacity management and courier engagement. Think of scenarios where you successfully managed challenges in delivery performance and be ready to share those stories.
